Job Description

Our client is a well-established audio-visual integrator, delivering innovative AV and event services to a diverse range of partners. They are now seeking an experienced AV Team Lead to join our London team and serve as a key representative onsite. This role offers an exciting opportunity to help shape and elevate an established service, supported by a benefits package that reflects the seniority and impact of the position.

Operational Responsibilities
• Service ownership of all aspects of day-to-day delivery to our clients and partners
• Primary point of contact onsite for the client
• Staff management for onsite team(s) and rota
• Provide comprehensive reporting to the service delivery and account manager
• Attend monthly and quarterly service review meetings
• Provide a senior level of technical support at the point of escalation
• Operational coordination between the client’s teams, including the technical helpdesk, field service, project teams, and client liaison

Onsite Expectations
• Strong leadership and team-building initiatives
• Onboarding and training of new staff members
• Conduct regular one-to-one meetings with individual staff members
• Conduct weekly meetings to consistently improve the onsite service
• Identify and support training requirements or skills gaps within the team
• Assist HR with return-to-work interviews, probation reviews, and incident investigations
• Assist with the recruitment process when required, including interviews and providing feedback to the recruitment officer
• Performance improvement management as required

Preferred Experience
• Minimum of five years of corporate AV support experience
• Previous experience managing a team
• Ability to mentor, train, and develop team members
• Knowledge of audio-visual systems and technologies
• Knowledge of event audio, video, and lighting equipment (digital and analogue)
• Ability to quickly adapt to changing needs, infrastructure, and evolving business processes
• Ability to analyse metrics, extract trending data, produce status reports, and provide continuous improvement recommendations
• Ability to multitask and work under pressure to strict deadlines
• Remain client-facing and calm under pressure at all times
• Excellent communication, time management, presentation, and organisational skills
• Enthusiastic and self-motivated
• Ability to establish productive relationships at all levels
• Ability to use initiative appropriately
• Customer-focused with a friendly, welcoming, and helpful manner