Job Description

The Technical Lead (Audio) is responsible for the setup, operation, and oversight of small- to large-scale audio-visual systems within a live event environment. Operating at an intermediate technical level, the role ensures systems are delivered to a high standard while maintaining exceptional client satisfaction. The position reports to a Technical Supervisor, Technical Manager, Technical Events Manager, or Senior Project Manager, depending on function and region.

Key Job Responsibilities
Equipment Operation
· FOH setting up and operating mixing consoles (Yamaha, Allen & Heath, DiGiCo)
· Building RF systems (Sennheiser, Shure)
· Building and tuning PA systems from 2 speaker meeting rooms to large shows with combinations of line array and distributed point source systems (D&B, Martin Audio, L’Acoustics)
· Setting up comms systems (RTS, Tecpro, GreenGo)
· Setting up line systems and mics for live acts
· Operating monitors for live acts
· Leading teams on builds, shows and derigs
· Troubleshoot technical issues and resolve problems quickly as they arise.
· Do the Right Thing - Complies with all Company security and safety measures.
· Ensures equipment is secure from theft and/or damage when in use.
· Adhere to health and safety regulations and wear appropriate PPE.
· Report all health and safety issues to the HSE Manager or appropriate Manager onsite.


Customer Service
· Deliver World Class Service - Provides excellent service and strive to exceed the expectations and needs of internal and external customers.
· Value People - Be a leader, mentor and coach for other Technicians on Delivering World Class Service philosophy.
· Maintains a positive relationship with all clients through effective communication.
· Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
· Monitors events and checks in on customers throughout the day.
· Understands and fosters the hotel/client relationship.
Technical Ability
· Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.
· See the Bigger Picture - Anticipates equipment challenges and changes in a timely and professional manner.
Systems Knowledge
· Do the Right Thing - Understands company processes, follows procedures and completes systems entry and paperwork accurately.
· Uses the equipment sheets to determine the equipment scheduled for set up and for strike.
· Interacts with other staff and outside vendors for equipment.
· Drive Results - Increases revenue by utilising floor up-selling techniques.
· Work with clients to finalise invoices.
· As needed, work within systems and applications
Disclaimer:

The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.
Job Qualifications
· High school diploma or GCSE equivalent
· Technical Level 3 Certification is required.
· 2-3+ years of customer service or hospitality experience is preferred.
· 2-3+ years of audio visual experience is required.
Competencies
· Ownership
· Hospitality
· Professionalism
· Responsiveness
· Safety Conscious
· Decision Quality
· Tech Savvy
· Communicates Effectively
· Drives Results
· Instils Trust

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