Job Description

We’re looking for a Regional AV Engineer, ideally based in the Berkshire or surrounding area, to support and maintain AV systems across multiple sites. In this role, you’ll be the first line of response to technical issues within your region, building strong relationships with on-site staff and serving as their key point of contact for support. You’ll take the lead on local installations and be responsible for completing site surveys for upgrades and replacements. As part of your role, you’ll manage and maintain your vehicle and AV kit, ensuring it's replenished and ready for use. While primarily region-based, you should also be prepared to travel to the head office in Sheffield when required to assist with rack building and equipment preparation. We’re the UK market leader at what we do, with a tremendously professional delivery team.

Required Experience and Skills

• Prior AV experience (Video & Projection as a primary focus are a bonus) with a range of professional experience such as end to end projects, new system set up, user training, problem solving etc.
• Experience documenting procedures and process with the ability to train others would be beneficial
• Experience in basic video editing, presentation creation, and photoshop skills
• Proactive & Resourceful - ability to identify issues quickly and develop practical solutions.
• Ability to travel and be away from home regularly (Within the UK)
• Full UK driving licence

Personal Traits

• Good Communicator: Ability to convey complex ideas clearly and effectively to diverse audiences.
• Attention to Detail: Meticulous in planning, execution, and quality assurance.
• Entrepreneurial: Innovative and proactive in identifying opportunities and driving growth.
• Proactive & Resourceful - ability to identify issues quickly and develop practical solutions.
• Fast Paced: Comfortable working in a dynamic and rapidly changing environment.
• Growth mindset - Keen to expand technical skillset and learn new technologies and tools.

Key Responsibilities

• Train site staff on how to operate day to day services, and on basic system operations
• Ensuring the smooth operations of AV events at the venue
• Scheduling maintenance tasks for AV equipment
• Working with the internal creative team to ensure content is tested and delivered in the correct event formats.
• Dynamic solving problems as issues arise
• Documenting issues and feedback to help future solution development
• Communicating with venue operations staff and customers about the elements of a service and demonstrating the equipment/product’s functionalities to help future sales
• Assist project producers/product managers in the productisation of the packages developed within the trial venue
• Feedback to desktop developers, testers, delivery managers, customer technical support and customer relationship colleagues to manage the delivery of improvements and new products.
• Support with the launch of new features and product improvements out to market through Customer Success, Customer Services, Marketing and Go to Market teams.
• Support with Change Management for anyone impacted.
• Help understand risks and issues.
• Provide support to the wider team on less busy site days
• Maintain communication with stakeholders throughout the business.
• Generally, get stuck-in and hands-on with a small and fast-moving team

Benefits
• 25 days holiday, plus statutory bank holidays (pro rata)
• Statutory defined-contribution pension scheme
• Van
• Discretionary annual bonus
• Life event support: £1,000 first-time buyers' allowance, £250 bereavement allowance, £250 baby bonus, £250 marriage allowance
• Employee assistance programme
• Free annual eye tests, glasses contributions and flu vaccine
• Annual paid volunteering day, sports club sponsorship and choice of charitable donations
• Personal learning and development budget
• Flexible working hours/location (subject to needs of role)
• Healthy snacks, and free onsite parking
• Regular team socials, including big summer family party