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Helpdesk /VNOC Engineer (Audio Visual)
| Location | UK wide |
| Salary | Competitive Salary + Company Benefits |
| Benefits | Company Benefits |
| Job Ref | 12337 |
| Job Type | Permanent |
| Job Posted | 15th Jul 2026 |
Job Description
Looking to move your AV career away from being on-site every day?
We're recruiting for a Helpdesk / VNOC Engineer to join a global AV support operation, providing remote technical support for enterprise audiovisual systems around the world.
This is an excellent opportunity for either:
An experienced AV Helpdesk or VNOC Engineer, or
An AV Technician looking to progress into a remote technical support role.
Please note: This position operates on a 24/7 rotating shift pattern, which is a non-negotiable requirement.
You'll become part of a specialist remote support team responsible for keeping mission-critical AV and Unified Communications systems operational for global customers.
Your day-to-day responsibilities will include:
Providing first-line remote technical support
Diagnosing and resolving AV faults remotely
Escalating issues to field engineers where required
Supporting Microsoft Teams Rooms and Zoom environments
Managing service tickets through to resolution
Liaising with customer IT, networking and facilities teams
Performing firmware updates and remote system maintenance
Supporting digital signage and AV management platforms
Delivering excellent customer service while meeting SLAs and KPIs
We're Looking For
Applications are welcomed from:
AV Technicians wanting to move into a remote support role
AV Support Engineers
VNOC Engineers
Helpdesk Engineers
Service Desk Engineers
Unified Communications Engineers
Experience with some of the following would be advantageous:
Microsoft Teams Rooms
Zoom Rooms
Crestron, Extron or AMX
Q-SYS, Biamp or Shure
AV over IP
Digital Signage
Basic networking (IP, Multicast, Wireshark)
Remote management platforms such as Xio Cloud, Poly Lens, Utelogy or Q-SYS Reflect
Most importantly, you'll enjoy problem-solving, communicating with customers and delivering excellent remote technical support.
What's on Offer
Highly competitive salary
Fully remote working
Join a highly respected global AV support operation
Excellent training and career progression
Exposure to enterprise AV and UC technologies
Opportunity to move from installation or live events into a technical support career
Please note: This role operates on a structured 24/7 rotating shift pattern, which applicants must be able to commit to.
Vacancy Tags: AV Technician, £35000-50000, London & SE
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How To Apply
If you are interested please send us your CV and a short paragraph about what you think you will bring to this role that sets you apart from other applicants.
Ref: 12337
Equal Opportunities
Jacobs Massey provides our recruitment services, for both clients and candidates, within an equal opportunities environment. We are committed to taking positive action in order to promote such equality of opportunity. Our recruitment procedures are based on the requirements of the job, irrespective of race, gender, gender reassignment, marital status, sexuality, disability, religion or age. Appointments are always made on the basis of merit and we welcome applications from all members of the AV community.
Description
Looking to move your AV career away from being on-site every day?
We're recruiting for a Helpdesk / VNOC Engineer to join a global AV support operation, providing remote technical support for enterprise audiovisual systems around the world.
This is an excellent opportunity for either:
An experienced AV Helpdesk or VNOC Engineer, or
An AV Technician looking to progress into a remote technical support role.
Please note: This position operates on a 24/7 rotating shift pattern, which is a non-negotiable requirement.
You'll become part of a specialist remote support team responsible for keeping mission-critical AV and Unified Communications systems operational for global customers.
Your day-to-day responsibilities will include:
Providing first-line remote technical support
Diagnosing and resolving AV faults remotely
Escalating issues to field engineers where required
Supporting Microsoft Teams Rooms and Zoom environments
Managing service tickets through to resolution
Liaising with customer IT, networking and facilities teams
Performing firmware updates and remote system maintenance
Supporting digital signage and AV management platforms
Delivering excellent customer service while meeting SLAs and KPIs
We're Looking For
Applications are welcomed from:
AV Technicians wanting to move into a remote support role
AV Support Engineers
VNOC Engineers
Helpdesk Engineers
Service Desk Engineers
Unified Communications Engineers
Experience with some of the following would be advantageous:
Microsoft Teams Rooms
Zoom Rooms
Crestron, Extron or AMX
Q-SYS, Biamp or Shure
AV over IP
Digital Signage
Basic networking (IP, Multicast, Wireshark)
Remote management platforms such as Xio Cloud, Poly Lens, Utelogy or Q-SYS Reflect
Most importantly, you'll enjoy problem-solving, communicating with customers and delivering excellent remote technical support.
What's on Offer
Highly competitive salary
Fully remote working
Join a highly respected global AV support operation
Excellent training and career progression
Exposure to enterprise AV and UC technologies
Opportunity to move from installation or live events into a technical support career
Please note: This role operates on a structured 24/7 rotating shift pattern, which applicants must be able to commit to.
Vacancy Tags: AV Technician, £35000-50000, London & SE
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