Job Description

We are searching for a Senior Audio Visual Technician to lead the day-to-day delivery of AV services and ensure high-quality event production and technical operations. The role involves assigning and supervising daily tasks for AV technicians, setting up and operating AV, lighting, digital displays, IPTV, staging, and production systems, and maintaining secure control of AV assets and stock.

Working closely with the TV team, the Senior AV Technician supports filming and live streaming, oversees third-party contractors, and acts as a key point of contact for AV event planning. The role also supports AV bookings, staffing coordination, meetings, and accurate invoicing to ensure smooth service delivery.

Beyond technical delivery, the Senior AV Technician maintains high service standards, monitors performance, and drives continuous improvement. This includes training technicians, ensuring health and safety compliance, supporting recruitment and onboarding, and maintaining technical documentation. As a Fire Marshal and First Aider, the role contributes to a safe and professional working environment.

The position sits within the AV Team in the Operations Team, which delivers high-quality, cost-effective AV services across all venues, customers, and regions, working closely with Portfolio & Product Management and Engagement & Growth teams.

Main duties and responsibilities
– Oversee and action daily AV operations at our client’s venue , ensuring the setup and operation of all AV, lighting, digital display screens, IPTV, stage, and production services meet agreed standards.
– Oversee and build semi-permanent structures for branding and set when required (BeMatrix frame)
– Oversee the performance, punctuality, and service quality of the AV technicians while serving as the on- the-floor team lead.
– Manage stock control, asset management, security, and maintenance of all AV equipment, including pool equipment, ensuring resources are effectively utilised.
– Work closely with the TV team on filming, streaming, and interviews for internal and external clients, ensuring seamless AV support.
– Supervise third-party contractors, introducing them to operational spaces and providing necessary event documentation, such as running orders and content.
– Manage external AV hire, staffing allocation, rota updates, bookings for third-party contractors, informing the AV Manager of all hires and bookings.
– Act as the main AV event planning contact for clients and agents in the absence of the AV Solutions Manager or AV Manager, ensuring clear communication and coordination.
– Ensure accurate recording and invoicing of additional AV equipment charges via the sales team.
– Deliver outstanding customer service, collaborating with the AV Manager, AV Solutions Manager, and Head of Venues and Facilities to resolve issues promptly.
– Monitor service delivery and operational standards, implementing improvements to optimise quality and efficiency.
– Support business continuity by training AV teams and third-party contractors on handling technical failures, including projector, LCD, lighting, and cabling issues.
– Assist internal and external stakeholders with technical issues including video conferencing (VC) facilities and AV requirements, proactively addressing needs.
– Supervise external AV and stage build third-party contractors, ensuring they adhere to safety protocols.
– Oversee the performance of the team and third-party AV technicians, ensuring high service levels throughout events and reporting any issues as necessary.
– Keep abreast of industry practices and encourage professional development through CTS courses and other training opportunities.
– Assist with recruitment, training, and health and safety inductions for new internal and third-party AV technicians, ensuring compliance with procedures.
– Maintain and update essential AV documentation, including sales packs, user guides, training manuals, and guides, supporting operational efficiency.
– Collaborate with Operations and Sales teams to ensure accurate event and client information is submitted for timely invoicing.
– Manage and safeguard the lecture theatre banner system, ensuring proper access and maintenance.
– Implement and maintain AV Standard Operating Procedures (SOPs) for network fault resolution, ensuring all internal and third-party AV technicians are familiar with troubleshooting protocols.
– Ensure internal and third-party AV technicians comply with health and safety legislation, attend relevant meetings, adhere to risk assessments, and maintain a secure and professional environment, including clean and organised AV control rooms. Ensure all AV personnel, including the post-holder, wear the appropriate PPE provided as detailed in the completed risk assessment. Scaffold training and assembly
– Serve as a Fire Marshal and First Aider after one year, with a paid supplement for these responsibilities.
– Any other duties as are reasonable as per the skill and experience of the post-holder.

The following generic responsibilities would also apply to the role. Specific responsibilities will vary depending on the department and level of seniority.
– Deliver operational excellence: You'll be responsible for the efficient and effective execution of day-to- day tasks and projects, ensuring they align with organisational goals.
– Collaborate for success: You'll work closely with colleagues across departments, fostering open communication and a collaborative environment to achieve shared objectives.
– Support continuous improvement: You'll actively participate in identifying areas for improvement and implementing solutions to enhance efficiency and effectiveness within your area.

– Develop and motivate teams: For manager roles, you'll be responsible for coaching, motivating, and facilitating the learning and development your team to achieve their full potential, fostering a positive and inclusive work environment.
– Enhance team strengths: You'll support your team in understanding and using their individual strengths to improve productivity and engagement, ensuring everyone can contribute effectively.

Skills and experience required
– Extensive experience managing AV, lighting, staging, and conference call/video requirements for large conferences and events, with experience of managing and coordinating a team.
– Skilled in operating tiered lecture theatres and large flat-floor events with multiple room setups simultaneously. Ability to operate to established AV and Venue operating procedures and methods.
– Proficient in a range of AV hardware, including video switchers (Analog Way/Roland), audio mixers (Yamaha/Allen and Heath), wireless microphones (Shure), DSPs (BSS/QSC/Q-SYS), and amplification systems. Lightware systems, LED Walls
– Strong operational knowledge of conference call/video equipment, codecs, and software (e.g. Teams, Zoom, Webex, Logitech).
– Experience with projection systems (e.g., Panasonic and Christie).
– An understanding of LAN networks, IT connectivity, wi-fi, VPN, and computer networking (TCP/IP, MAC).
– Operational knowledge of lighting design and control systems, including DMX and moving head lights.
– An understanding of video, filming, streaming, and hosting services, including platforms e.g., NewTek TriCaster, OBS & Vmix, Legion II.
– Experience with IPTV systems, digital signage (Mediastar), and room control systems (AMX, QSC).
– Proven ability to work independently under time pressure, delivering results within budget and timelines.
– Excellent customer service, communication, and team management skills, with flexibility for evening, weekend, and on-call work.
– Experience with understanding Health and Safety regulations, risk assessments, and permits to work within an AV context, working with small scaffold system
The following generic skills and experiences would also apply to the role. Specific requirements may vary depending on the department and level of seniority.

– Leadership and motivation: Where required, experience in a role is demonstrating strong leadership, motivational abilities, and the ability to delegate effectively.
– Collaborative communication: You'll possess excellent written and verbal communication skills with a focus on active listening, clear communication, and building strong relationships with colleagues.
– Strong organisational and time management: You'll demonstrate excellent organisational skills with the ability to prioritise effectively, manage your workload to meet deadlines consistently, and ensure project deliverables are achieved on time and within budget.
– Technical and operational expertise: You'll possess a strong understanding of the relevant technical or operational area, coupled with a strategic mindset and problem-solving skills to identify and implement solutions to ensure smooth delivery.
– Teamwork and independent work: You'll be a strong team player with the ability to work independently and take initiative when required.
– Promoting a positive and inclusive work environment: You'll be passionate about creating a positive and inclusive work environment where diversity is celebrated, teamwork is valued, and collaboration thrives.
– Proficiency in IT tools: You'll be proficient in Microsoft Office applications and demonstrate a willingness to learn and use any applicable support systems, including CRMs and databases.