Job Description

We are searching for an Audio Visual and Operations Coordinator. The prime responsibility is to process arrangements for events and manage the operation of events on the day in a busy events venue in central London. This role is looking for someone who is an experienced AV tech looking to use their knowledge to advise clients and is able to work autonomously. This position is in a customer facing environment so an ideal candidate will be able to provide fantastic customer service.

Main responsibilities
Conference Centre duties:
- Audio –Visual duties and responsibilities:
• Provide technical support to clients and staff before events and during conferences.
• Set up video conferencing and teleconferencing for clients and staff including all liaison with other party to arrange testing.
• Plan, specify and source AV equipment replacement and upgrades.
• Assist in the selection of the AV maintenance company and manage its performance against agreed criteria.
• Manage the AV maintenance and equipment purchasing budget ensuring value for money procurement.
• Installation and / or manage installation, of new equipment.
• Ensure that AV equipment is maintained, undertaking necessary repairs or utilising the maintenance company.
• Maintain inventory of equipment.
• Undertake routine testing for all AV equipment.
• Train colleagues in use of all equipment.
• Support staff in the use of office-based AV equipment.
• Report faults and defects of AV equipment, furniture and décor to the General Manager.
• Monitor events ensuring clients needs are met and equipment is performing at the optimum level


- Meet and greet services:
• Welcome Conference Centre clients on arrival, checking event arrangements
• Advise clients on emergency and evacuation procedures
• Provide Health and Safety information as required
• Liaise with catering supervisor regarding any alterations
• Provide a professional and efficient front-of-house service that meets all clients needs
• Ensure lay-out of rooms are compliant with Health and Safety Regulations and liaise with contract porters to arrange for timely set up of rooms.
• Operate quality control procedures in order to ensure that the Conference
Centre always meets the required standards.
• Assist with marketing of the Conference Centre.
• Be on call to respond to clients issues and requests and ensuring AV cover is provided when off site or on leave.
• Provide assistance to clients and staff with Powerpoint presentations.
- Draw layout plans using Vision software and manage external contracted porters to ensure rooms are set up to clients requirements.
- Provide cover for the General Manager and Venue Sales Supervisor.
- Any other equivalent duties that may be designated by line management from time to time, as the service requires, in particular assisting other Facilities team members when occasionally required.

The role is a standard 7 hours per day with an hour for lunch, will be worked according to the needs of the conference centre (predominantly 7:30am – 3:30pm Monday to Friday). The venue operates from Monday to Sunday 8am - 11pm so the work schedule will vary depending on requirements and there will be some occasional evening and weekend work.

Our client operates a flexitime system which is applicable to this post.
Benefits
• Paid overtime available at the rate of £20 per hour midweek and £23 per hour at weekends for work outside of your core hours
• Generous employer contributory pension scheme
• Cycle to work scheme
• 27 days holiday a year + bank holidays