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Global Service Desk Engineer
| Location | London |
| Salary | |
| Job Ref | 11452 |
| Job Type | Permanent |
| Job Posted | 25th Oct 2019 |
Job Description
Thank you for viewing this role, due to the current situation this position has been put hold. However if you are interested in this opportunity and would like to register your details with our client please apply.
New opportunity for an VNOC engineer. This role is based at our clients HQ in the south east.
Remote technical support of AV/VC faults
The role is responsible for maintaining high levels of Customer service through helpdesk and remote technical support. Due to the nature of the Support Services business these areas are subject to tight SLA’s.
The role requires developing and sustaining excellent customer relations whilst providing first class remote technical support for immediate fault resolution to client’s satisfaction whilst ensuring the commercial impact of the account is upheld.
Main Job
Responsibilities / Job Specification
Responsibilities will include:
• Technical response to fault tickets received into the global helpdesk
• Receiving direct phone and email support request from clients
• Remote technical diagnosis and fault resolution
• If resolution cannot be achieved, then accurate qualification of fault prior to engineering call out
• Opening tickets with 3rd party suppliers/manufacturers for support and RMA’s
• Liaison with internal departments such as programming and commissioning teams
• Asset management
Key Skills
AV/VC VNOC, onsite or field engineering technical experience
Excellent Customer relations and interpersonal skills
Excellent communication skills, both written and verbal
Ability to multi task and prioritise workload to meet SLA based deadlines
Accurate recording of case notes
Effective action and follow-up of required activities
Calm under pressure in a fast paced environment
A flexible approach to work
A proactive approach to fault finding
Attention to detail
Responsible and accountable
Excellent organisational skills
Commercially sensitive
Desired Product Knowledge:
Polycom and Cisco Video Conferencing core and end points
Crestron/AMX products including Control systems
Digital Signage including Exterity and Tripleplay
Audio DSP’s including Qsys, Polycom Soundstructure, Tesira and Clearone
Understanding of basic networking
General AV set up, Switchers, displays and signal routing
Additional Notes: (if required)
Holiday Entitlement 31days
Second Language an advantage but not necessary
Sorry this vacancy is no longer available.
Vacancy Tags: , £35000-50000, London & SE
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How To Apply
Sorry this vacancy is no longer available
Equal Opportunities
Jacobs Massey provides our recruitment services, for both clients and candidates, within an equal opportunities environment. We are committed to taking positive action in order to promote such equality of opportunity. Our recruitment procedures are based on the requirements of the job, irrespective of race, gender, gender reassignment, marital status, sexuality, disability, religion or age. Appointments are always made on the basis of merit and we welcome applications from all members of the AV community.
Global Service Desk Engineer
London
£38,000
Ref: 11452
Description
Thank you for viewing this role, due to the current situation this position has been put hold. However if you are interested in this opportunity and would like to register your details with our client please apply.
New opportunity for an VNOC engineer. This role is based at our clients HQ in the south east.
Remote technical support of AV/VC faults
The role is responsible for maintaining high levels of Customer service through helpdesk and remote technical support. Due to the nature of the Support Services business these areas are subject to tight SLA’s.
The role requires developing and sustaining excellent customer relations whilst providing first class remote technical support for immediate fault resolution to client’s satisfaction whilst ensuring the commercial impact of the account is upheld.
Main Job
Responsibilities / Job Specification
Responsibilities will include:
• Technical response to fault tickets received into the global helpdesk
• Receiving direct phone and email support request from clients
• Remote technical diagnosis and fault resolution
• If resolution cannot be achieved, then accurate qualification of fault prior to engineering call out
• Opening tickets with 3rd party suppliers/manufacturers for support and RMA’s
• Liaison with internal departments such as programming and commissioning teams
• Asset management
Key Skills
AV/VC VNOC, onsite or field engineering technical experience
Excellent Customer relations and interpersonal skills
Excellent communication skills, both written and verbal
Ability to multi task and prioritise workload to meet SLA based deadlines
Accurate recording of case notes
Effective action and follow-up of required activities
Calm under pressure in a fast paced environment
A flexible approach to work
A proactive approach to fault finding
Attention to detail
Responsible and accountable
Excellent organisational skills
Commercially sensitive
Desired Product Knowledge:
Polycom and Cisco Video Conferencing core and end points
Crestron/AMX products including Control systems
Digital Signage including Exterity and Tripleplay
Audio DSP’s including Qsys, Polycom Soundstructure, Tesira and Clearone
Understanding of basic networking
General AV set up, Switchers, displays and signal routing
Additional Notes: (if required)
Holiday Entitlement 31days
Second Language an advantage but not necessary
Sorry this vacancy is no longer available.
Vacancy Tags: , £35000-50000, London & SE
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