Job Description

The purpose of the role is to support all audio visual activity from high profile events to meeting room support incorporating a wide range of AV & VC products. The role includes 2nd line remote support to client locations across the UK. Management and operation of the event space, attending high level events and providing a first class client experience throughout.

Duties shall include, but not be limited to the following:
• Full time support Monday to Friday 07:00 – 19:00 (shift / rota)
• Report into AV Manager on a day to day basis
• Be customer focused with strong ability to deal with individuals on all levels in a friendly, welcoming and helpful manner
• Actively monitor clients AV/VC estate via remote monitoring tools (Crestron Fusion)
• Provide virtual remote support to all client service users via Crestron Fusion / telephone
• Provide real time in room support across Canary Wharf buildings
• Provide a meet & greet service as required to assist all VIP meetings and for clients who require a technician to help connect audio and video conferencing calls (virtually and in room as required)
• Fault handling and tracking of all AV related fault tickets raised via Evolution (Call logging software) through to resolution
• Track and manage all AV requests received via dedicated AV phone & email
• Troubleshoot AV and VC Lync related technology issues (inc projectors, control systems, switching, audio and screens) to complete resolution when issues occur
• Ensure all equipment faults and requests are reported via the onsite procedures
• Generate daily reports and contact VIP clients to establish full nature of meeting & requirements equipment / meeting room set ups as required
• Setup, testing, operation, and break down of audio visual and Lync video conference equipment; (e.g. video data projection systems, audio and video conference equipment, microphones, video cameras, audio systems, and operation of integrated AV systems)
• Daily room checks / ad hoc testing across Canary Wharf – high profile rooms / areas
• Provide support on an individual basis to users at all levels of seniority on audio visual equipment, connectivity and applications where appropriate
• Locate faults or problems and provide solutions on a first /second line basis and provide a work around, if problem is critical
• Have a strong understanding of conferencing technology around video, bridging, audio, web, and streaming including mixing boards and video switchers
• Direct & manage all onsite events within large presentation spaces (Canary Wharf)
• Work closely with offsite events team to ensure all event requirements are captured and managed effectively for both onsite and offsite events throughout.
• Ability to multitask and work under pressure to strict deadlines
• Provide white glove service that manages technical logistics for large complex events, Town halls, special events, and VIP’s video meeting
• Conduct planning meetings with client event organisers to ensure the correct technology is being used, leading to successful meetings/events
• Work with vendors for AV rental and staging of events