Job Description

Thank you for viewing this role, due to the current situation this position has been put hold. However if you are interested in this opportunity and would like to register your details with our client please apply.

This is a great opportunity to join a pioneer and industry leader in digital imaging. Our client is looking for a Products & Applications Support Specialist to be a part of a multi-faceted, commercial-meets-technical role, critical to the continuous growth of EMEA Sales

The primary function of the role is to provide timely and effective responses to the sales team and partners, proposing technical solutions with the overall goal of winning business.
Another critical responsibility is the progression of new products and/or product improvements through the product development cycle. Your pro-active involvement will be required at each phase, from start to finish.
By incorporating experience-based customer requirements within the product development cycle, you will ensure that our product offerings will facilitate sustained growth of our brand, revenues and profits.
Fundamentally, the role can be broken down into two distinct areas of focus:
• Provision of Pre-Sales Support services to the Regional Sales team and Partner Network within the EMEA territory.
• Pro-active Product Management through involvement with DP’s Sales and Development functions; both within the company and towards our Other Equipment Manufacturer and suppliers.
Role and Responsibilities

We are seeking a solution-oriented individual who continuously looks for innovative and efficient new ways to improve both customer experience and our product portfolio.
The ability to create and nurture excellent professional relationships, both internally and with our network of partners, will be essential and self discipline will be required in order to prioritise your workload efficiently:
Pre-Sales Support:
Working in conjunction with Sales and Service, you will be responsible for increasing our chances of winning all sales opportunities.
Responsibilities will include, but are not limited to:
• Maximising conversion of sales enquiries to orders, through enhancements to the company’s pre-sales technical abilities.
• Establishment of sales tools, such as a calculators and step-by-step guides to facilitate greater knowledge within the sales team and partners, thus reducing dependency on resources from HQ.
• Overseeing the development of an effective software tool and system to define LED Wall solutions, comprising of relevant components and environmental needs.
• Assisting in the creation of a ‘concierge service’ to our partners for the LED family of products to ensure successful installations and happy customers.
• Establishment of, structures and maintaining an intuitive technical knowledgebase, covering in-depth product information for our internal technical and sales teams.
• Establishing and maintaining a technical knowledgebase to be available to our partners. This should cover not only extended product information, but also associated third-party products.
• Providing technical, and user features and benefits content, for a Partner Portal on our website.
• Assisting Marketing in the preparation of events, such as trade shows.
• Proposing innovative ideas to continuously improve our ability to provide first-class technical sales services.

Product Management:
Your involvement will initially focus on the market delivery stage of the product management cycle.
Responsibilities will include, but are not limited to:
• Prepare text (copy) and illustrations, in liaison with marketing, to enable the timely creation of brochures and collateral as well as producing website content explaining features, USPs and benefits of our products.
• Contribute creatively to the successful introduction of the LED Wall family of products.
• Establish and maintain a database, initially for internal use, of third party products and suppliers that may be used in conjunction with our products such as specialist lenses, 3D glasses, high performance video cables etc.
• Involvement in the life cycle of each product will cease at the point of end of life (EOL) and you will work with Sales & Marketing to ensure this is communicated in a professional and timely manner.
• It is expected that customer feedback, requests and challenges will be continuously reported back to product development in a concise and timely manner.
Over time, the Product Management aspects of the role are expected to develop.

General Conditions and Requirements
The Products & Applications Support Specialist will report directly to the Products and Applications Manager. Fluent communication skills in English (both written and oral) are prerequisites. The successful candidate will have excellent communication skills to facilitate strong working relationships with key stakeholders, both within and outside of the company.
What we can offer you
Our Clients EMEA team is enjoying a period of exceptional growth and as such offers excellent development and career progression opportunities for the right candidate. We offer a challenging and rewarding working environment, dynamic and fast paced with a close-knit team of like-minded professionals. We strive for the perfect balance of profit, professionalism and fun in everything that we do. We work hard and socialise together. We enjoy the successes and share the pain as a team.
Our client has been at the cutting-edge of display technology since we created the world’s first 3-chip DLP projector almost three decades ago. Recent innovations and our ever-strong ambition to lead have set us on an exceptionally strong growth trajectory.
We offer 25 days’ holiday (plus bank holidays), a competitive salary, contributory pension scheme and life assurance cover. This role is likely to involve some international travel.
Where necessary, training will be provided to facilitate some of the above responsibilities.

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