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Customer Success Manager
| Location | London |
| Salary | £50,000 - £60,000 |
| Job Ref | 12112 |
| Job Type | Permanent |
| Job Posted | 26th Apr 2024 |
Job Description
This is an exciting opportunity for an exceptional, experienced Customer Success Manager to join an established operation with scope to drive and enhance the service at every opportunity.
Our immediate requirement is for an experienced Customer Success Manager to be a key part of our UK team, taking full responsibility for supporting and advising our customers on the onboarding process of our services. Working within a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.
-Act as a company ambassador, understanding and delivering excellent customer engagement from design, project installation through to service delivery.
-Extensive knowledge of Audio-Visual systems and technologies to advise customers on the best suited equipment.
-Establish strong, long-term customer relationships by effectively communicating and resolving issues tailored to individual needs.
-Oversee and monitor customer contract renewal dates, attending Review Meetings between Customers and our client.
-Work closely with the Sales and Business Development Teams to support proposals and bids for new and existing customers.
-Collect customer feedback to provide insight and communicate the voice of the customer with internal teams as required, identifying any customer requests, industry and market trends.
-Conduct regular customer success reviews to enhance the service provided by our client, ensuring issues are resolved proactively and customer goals are met.
-Gain a thorough understanding of the market place and identify key business opportunities where existing contracts not currently serviced by our client are coming up for renewal / re-tender
-To ensure all leads & opportunities are fully updated on a regular basis to enable management to create relevant reports and sales forecasts
-Service line management of the appropriate staff as this area grows.
Desirable skills;
-Experience delivering Managed Services to large corporate customers.
-Experience creating and giving customer presentations.
-Understanding of commercial contracts, with strong reporting skills.
-Extremely organized, with effective time management skills.
-Outstanding ability to communicate with a wide range of audiences, through all mediums (verbal, listening and written).
Vacancy Tags: AV Management, AV Admin, Over £50000, London & SE
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How To Apply
If you are interested please send us your CV and a short paragraph about what you think you will bring to this role that sets you apart from other applicants.
Ref: 12112
Equal Opportunities
Jacobs Massey provides our recruitment services, for both clients and candidates, within an equal opportunities environment. We are committed to taking positive action in order to promote such equality of opportunity. Our recruitment procedures are based on the requirements of the job, irrespective of race, gender, gender reassignment, marital status, sexuality, disability, religion or age. Appointments are always made on the basis of merit and we welcome applications from all members of the AV community.
Description
This is an exciting opportunity for an exceptional, experienced Customer Success Manager to join an established operation with scope to drive and enhance the service at every opportunity.
Our immediate requirement is for an experienced Customer Success Manager to be a key part of our UK team, taking full responsibility for supporting and advising our customers on the onboarding process of our services. Working within a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.
-Act as a company ambassador, understanding and delivering excellent customer engagement from design, project installation through to service delivery.
-Extensive knowledge of Audio-Visual systems and technologies to advise customers on the best suited equipment.
-Establish strong, long-term customer relationships by effectively communicating and resolving issues tailored to individual needs.
-Oversee and monitor customer contract renewal dates, attending Review Meetings between Customers and our client.
-Work closely with the Sales and Business Development Teams to support proposals and bids for new and existing customers.
-Collect customer feedback to provide insight and communicate the voice of the customer with internal teams as required, identifying any customer requests, industry and market trends.
-Conduct regular customer success reviews to enhance the service provided by our client, ensuring issues are resolved proactively and customer goals are met.
-Gain a thorough understanding of the market place and identify key business opportunities where existing contracts not currently serviced by our client are coming up for renewal / re-tender
-To ensure all leads & opportunities are fully updated on a regular basis to enable management to create relevant reports and sales forecasts
-Service line management of the appropriate staff as this area grows.
Desirable skills;
-Experience delivering Managed Services to large corporate customers.
-Experience creating and giving customer presentations.
-Understanding of commercial contracts, with strong reporting skills.
-Extremely organized, with effective time management skills.
-Outstanding ability to communicate with a wide range of audiences, through all mediums (verbal, listening and written).
Vacancy Tags: AV Management, AV Admin, Over £50000, London & SE
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