Job Description

We have an exciting new role, the role would be fixed term – 18 month contract, with the possibility of extension, Monday to Friday, 7am to 4pm.
-Responsible for coordinating all IT activities in community spaces, event spaces and meeting rooms.
-Responsible for ensuring adherence to all procedures and processes relating to delivery of events to ensure consistency across all sites.
-Support the FM team in providing an excellent service to the occupants of the building.
-Champion best practise and act in an advisory capacity as to how to get the most out of events using IT Equipment.
-Ensure all IT equipment in meeting rooms is working and available for use.

Main assignments;
-Safety and Compliance of customer, team and assets.
-Develop strong relationships with day to day clients.
-Continually look to implement new initiatives within operations demonstrating forward moving business innovations to clients.
-Role model Vested behaviours to improve engagement & success.
-Proactively assist line manager with management and application of Vested processes.
-Ensure that all aspects of the business are conducted in accordance with ALL relevant statutory requirements and codes of practice.
-Advise clients on new technologies and liaise with suppliers for supply and installation of said products.
-Implementation of policies, procedures and initiatives to enhance the client experience.
-To collaborate with internal departments ensuring efficient forward planning of activities and that these are consistent with corporate ID, business strategy and company objectives.
-Point of contact for client and service delivery team for all IT requests relating to events and meetings.
-Liaise with agencies and supplier to ensure excellent delivery of internal and external events.
-To liaise closely with line manager to monitor expenditure.
-Provide orientation and site inductions relating to events and activities on site when needed.
-Carry out daily meeting room and community space checks on IT equipment.
-Provide support and escalation of IT issues.
-Support fellow employee's experience workplace experience roadshows – Example of employee experience services can include: IT workshops on how to use meeting room equipment.

Accountabilities;
-Responsible for IT activities related to events.
-Responsible for ensuring the community spaces are presented and maintained to an exceptional standard.
-Responsible for ensuring the success of all events.
-Ensure compliance with all Health & Safety legislation and Company/Client Health & Safety practices and procedures.
-Ensuring client engagement and satisfaction.
-Ensure compliance with all Health & Safety legislation and Company/Client Health & Safety practices and procedures.

Essential Skills Required;
-Good standard of literacy and numeracy.
-Previous Audio Visual experience either in live events or installation.
-Excellent interpersonal skills and ability to communicate effectively with customers, clients and staff at all levels.
-Good time management and organisational skills.
-Ability to work well under pressure.
-Ability to achieve and set standards and operate to performance criteria.
-Positive approach to learning in role and identifying own training needs as appropriate.
-Self-motivated.
-Ability to work effectively as part of a team.
-Flexible approach to role.

Desirable;
-CTS Qualification.
-Computer literacy.
-Ability to develop increasing individual effectiveness through leadership, motivation, communication, coaching and training.