Job Description

We're recruiting on behalf of our client for a talented Field Service Engineer to deliver technical support across a range of customer sites. This is a hands-on role involving fault-finding, maintenance, remote support, and system upgrades, ensuring clients receive a first-class service at all times.
The ideal candidate will be a proactive problem-solver with strong technical skills, excellent customer-facing abilities, and a passion for delivering outstanding support in fast-paced environments.

Main Responsibilities
• Deliver on-site technical support and maintenance services.
• Provide remote assistance and fault diagnosis where appropriate.
• Investigate, troubleshoot, and resolve hardware and software issues.
• Manage and update support tickets and service records.
• Conduct preventative maintenance and system health checks.
• Travel to customer locations as required.
• Carry out site assessments and technical surveys.
• Support technology deployments, upgrades, and small-scale installations.
• Assist with event and operational support activities when required.
• Coordinate with clients and internal teams to ensure successful service delivery.
• Complete administrative tasks associated with engineering activities.
• Work flexible schedules when operational requirements demand.
Technical Skills
• Experience supporting integrated workplace technology, communications systems, or related infrastructure.
• Strong fault-finding and diagnostic capabilities.
• Familiarity with conferencing, collaboration, presentation, or unified communications technologies.
• Understanding of customer support processes and service-level commitments.
• Ability to manage technical escalations effectively.
Professional Attributes
• Strong interpersonal and communication skills.
• Comfortable working directly with customers and stakeholders.
• Able to remain calm and effective in high-pressure situations.
• Strong organisational and prioritisation skills.
• Attention to detail and commitment to quality.
• Self-motivated and accountable.
• Adaptable and flexible in changing environments.
• Able to manage multiple tasks simultaneously.
Working Environment
• Field-based position with travel between customer sites.
• Full-time role within a technical services and support function.
• Opportunity to work across a range of technologies and customer environments.