Job Description

Our client, a prestigious legal practice, is looking to appoint an experienced eDiscovery Specialist to support the delivery of high-profile projects and contribute to the continued success of their growing eDiscovery team.
This is a fantastic opportunity for a motivated and knowledgeable professional to take a hands-on role in both project execution and team development, while also acting as a trusted advisor on technical and strategic aspects of eDisclosure services.

Management of Service Delivery
• Accountable for ensuring quality control process is adhered to in delivery of all services
• Ensure eDiscovery Senior Technical Lead and Manager are made aware of all tasks/projects and the approach to delivery is discussed and confirmed with them
• Generate & adhere to recommendations, project plans, cost estimates, procedures and specifications, ensuring quotes are provided and instructions are agreed in writing
• Data processing of material received in various formats including native and load file mapping and ingestion, as well as exception handling
• Setup and customisation of review platform, running searches and culling data, creating review batches, customising coding templates, creating user roles and related permission settings
• Carry out native and load file productions according to specifications
• Resolve first line support queries and work with our second- and third-line support to ensure technical issues are resolved
• Act as a reference point for service issues, escalating any complaints from the Practice immediately to the team Manager and working with the Manager to address these
• Ensure defensible processes and data security procedures are adhered to at all times
• Maintain project and product documentation
• Administration of software and hardware used by the eDiscovery team
• Assist with collection and reporting of statistics
• UK based, but providing global support and eDisclosure skills

Subject Matter Expert
• Responsible for the successful end-to-end delivery of eDiscovery projects, including processing data, creating productions for disclosure/investigation, leveraging TAR functionality, Early Case Assessment tools, GenAI solutions, eBundling and case management solutions
• Keep up to date with developments by attending seminars/presentations on relevant services and technology, ensuring knowledge is shared and training is provided to all team members
• Contribute to internal know-how

Relationship Management
• Manage the expectations and interests of multiple practice stakeholders
• Provide specialist advice tailored to the individual needs of the client