Job Description

We have a new immediate opportunity for an experienced Senior AV Event Technician to be a key part of our client’s London team, representing our client and working onsite at Global Investment Company.

This position is based within our client’s end user’s organisation who continue to invest in state-of-the-art technologies, services, and training.

This is an exciting opportunity for an exceptional, experienced Senior AV Event Technician to join an established operation with scope to drive and enhance the service at every opportunity.

Experience and seniority of the position will be reflected by the remuneration and benefits package.

Key Responsibilities:

• Track and manage all AV Event requests via their customer booking portal
• Direct & manage all onsite events within large Presentation & Event spaces
• Provide white glove service that manages technical logistics for large complex events, Town halls, special events and VIP’s video meetings
• Conduct planning meetings with their customer event organisers to ensure the correct technology is being used, leading to successful meetings/events
• Generate daily reports and contact their VIP customers to establish full nature of meeting & requirements equipment / meeting room set ups as required
• Devise, document, maintain and implement operating procedures for key event spaces
• Mentor AV Technicians to cover / support events as required
• Conduct their customer debrief, obtaining customer feedback and discuss areas for continual improvement
• Work with vendors for AV rental and staging of events (as required)
• Work closely with offsite events team to ensure all event requirements are captured and managed effectively for both onsite and offsite events throughout as required
• Locate faults or problems and provide solutions on a second / third line basis
• Ability to provide systems work around in the event of failures
• Ensure fault tickets are logged via their customer ticketing portal and resolved within SLA.
• Support / manage software / firmware updates once instructed / change control
• Ensure all equipment faults and requests are reported via onsite procedures
• Manage equipment repairs within key event spaces in collaboration with technical manager and implement critical spares as required
Studio
• Setup, testing, operation, and break down of Studio equipment; (e.g. cameras, audio and vision mixing equipment, microphones, studio lighting.
• Provide advice and support on an individual basis to users at all levels of seniority on studio equipment, connectivity and applications where appropriate
• Support and consider the longer term strategic plans for the studio and how it supports their business internally and externally
• Act and advise as a production consultant for any key larger events – such as company results or externally beneficial events
• Work closely with their customer teams / primary stakeholders to support all filming and editing requests.
• Support and advise on the successful creation and delivery of any filming sessions – whether internal, external, recorded or live.
• Edit, upload and deliver content in a variety of ways including onto the company content management system and externally using approved mechanisms as appropriate
• Effectively manage the studio time (using specific software?)to ensure all filming and editing requests can be handled and delivered in a timely fashion.
• Troubleshoot studio related technology issues (inc cameras, control systems, lighting, audio and screens) to complete resolution when issues occur

Experience and Qualifications:

• Axis CTS
• QSYS Level 1 Designer
• Cisco
• Samsung
• Shure Level 1 institute
• Yamaha
• Dante
• QSYS Level 1 Designer
• Shure Level 1 institute
• Lightware MX2M
• Extron