Job Description

We are looking for an experienced Onsite AV Technician based in Glasgow, representing our client taking full responsibility for their meeting room support in a corporate environment utilising exceptional customer service skills. The majority of your day will be setting up the technology for their customers’ meetings incorporating video conferences with the occasional event support in designated event spaces.

This is an exciting opportunity for an exceptional, experienced Onsite Audio Visual Technician to join an established operation with scope to drive and enhance the service at every opportunity.

Experience and seniority of the position will be reflected by the remuneration and benefits package.

Key Responsibilities:

• Day to day BAU support of the AV / VC facilities including sound reinforcement, projection, lighting, web streaming, video conferencing, maintenance & repairs
• Support the team with day-to-day meeting support including testing meeting room systems prior to their customers’ arrival
• Prepare equipment for events and meetings as required
• Provide support on an individual basis to users at all levels of seniority
• Assist with high level audio/visual quality of presentations - optimization of content aspect ratios/resolutions and file formats to suit space
• Attend other customer sites and remain on station for important events where required
• Offer support and assistance to their customers via phone and in person
• Assist and support their customer in the use of fixed and portable audio-visual equipment
• Maintain total confidentiality relating to information received for presentations and broadcasts etc.

Desirable skills:

• Good technical knowledge of AV/VC technologies
• Willing to undertake training and examinations to improve their technical knowledge

Additional Skills:

• Should have a good standard of computer literacy and ideally will have an understanding of PowerPoint to an intermediate level
• To be well organised and flexible and to be able to approach different tasks during the working day
• Willing to work with other members of the on-site team and take instruction from them
• Ability to deal with difficult situations
• Always present a positive image to their customer
• The ability to work with a positive attitude
• Ability to work under pressure
• A flexible approach to the working day
• An excellent communicator confident in dealing with people at all level