Job Description

Our client has an immediate requirement for an experienced AV Team Leader to join their London team. This is a fantastic opportunity for a high-calibre professional to play a pivotal role within an established operation, with real scope to shape, develop, and continuously improve the service offering.

Key Responsibilities:
• Primary point of contact onsite for our client.
• Staff leadership and mentorship to the onsite team/s and rota.
• Provide comprehensive reporting to the service delivery and account manager.
• Providing a senior level of technical support at the point of escalation.
• Operational Coordination between teams including the technical helpdesk, field service, projects teams and client liaison.
• To work with technical teams to provide accurate technical advice when required.
• To carry out detailed regular room checks.
• Meeting room support for VIP’s.
• Coordination of software/firmware upgrades.
• Provide technical support to AV/VC users.
• Supporting video conference calls including liaising with remote offices in respect to the setup and running of video conference calls (technologies include Prime Video / Intercall
o / Blue Jeans and WebEx).
• To assist/manage with all ads/moves/changes (small works) onsite.
• To ensure any changes are implemented seamlessly as per the agreed requirement and with minimal impact on the business.
• To ensure users are trained in the operation of AV/VC technologies deployed to site.
• To identify and evaluate gaps in how the client uses the technology and make appropriate recommendations to the client for any future changes that would provide further benefits.
• To monitor the quality of the services delivered via the technology deployed.
• To undertake manufacturer training courses as appropriate to ensure knowledge base is maintained.
• To ensure all break-fix activities are carried out under the contracted terms and within the agreed SLA’s.
• To arrange all preventative maintenance activities and produce via helpdesk the appropriate reports detailing works carried out and any key activities/concerns that may require further attendance/consideration.
• Liaise with and manage 3rd party suppliers.
• Manage consumables and stock holding of onsite spares.
• Manage meet & greet service as required to assist all meetings that require AV/VC technician support.
• Manage rotas and junior technician.
• To ensure all associated activities that comprise the AV service are delivered seamlessly and with maximum efficiency.

• To be a point of escalation through to the account manager.

• To advise and report on the service delivery to the account manager and/or client’s management team.

• To ensure services are delivered in line with client policies (CSR/environmental/security) and strategies.

Desirable skills:
• Excellent communications skills.
• Knowledge of current AV and VC equipment and systems.
• Practical knowledge of project deployment.
• Manufacturers training.
• Relevant technical accreditations.