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Through many years experience in placing audio visual candidates we have built a loyal base of client companies who use us exclusively to provide their recruitment solutions. Our clients are diverse and wide ranging in their use of audio visual and multi-media technology and this range is reflected in the selection of av jobs we have available.

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Service Transition Engineer
London
£35,000-£45,000 DOE
Ref: 11707
Description

We have a new opportunity for a Service Transition Engineer who will be based in London. This is a Technical Engineering role reporting to the Service Transition Manager

To work as part of the transition team to support new and old client sites, to ensure a high level of knowledge transfer is provided to Clients and onsite teams. To include, but not limited to, technical knowledge transfer, event direction and/or sharing process.
To assist in comprehensively training on Site Management Teams, to support business requirements/expectations. Working with the STM to ensure the team are aligned with all other departments and our clients’ working practices.
The role will be field based as required to ensure service delivery is achieved.

Key Responsibilities:
• Day to day ownership of transition assignment (Reporting to STM).
• Alignment of STE skill sets with assigned on site FM business requirements, arranging training as and when required to meet assignment scope. The requirement is to ensure all deployed technologies can be supported.
• Monitoring STE bookings, ensuring time on site is efficient and assisting others within the department.
• To assist in building and maintaining the ST team data base
• Point of escalation for internal requests e.g. from STE team / Helpdesk / Account Managers / Sales / Directors etc.
• Point of escalation for client requests during transition timeline.
• Creating incident reports for escalated incidents (during transition) and managing through to completion. Includes client communication and updates where required.
• Working with helpdesk team to ensure we are aligned and ready to support.
• Assignment requirements may cover UK and Europe for STE team.
• Working time to be flexible to ensure assignment success
• Be familiar and understand service contract deliverables and key client contracts.
• Participate in updating of the STE documentation, including but not limited to process documentation and assignment related check sheets
• Represent and be the main point of contact for the STE Assignment
• Be jointly responsible for the security of the STE training matrix.


The person:
• Technically proficient in AV / VC technologies
• Team player working with other STE and STM
• Experienced in sharing and training others
• Able to manage client communications and escalations
• Calm under pressure
• Ability to take responsibility
• Ability to multi task and prioritise
• Excellent communicator on both telephone and email
• Meticulous attention to detail
• Organised
• Flexible approach
Apply
To apply for this vacancy, please email your CV to jobs@jacobsmassey.co.uk
Vacancy Tags: AV Technician, AV Design & Installation, £25000-35000, London & SE
jobs 1-12 of 151
AV Installation Engineer
London
£34,000-£38,000 DOE
Ref: 11716
Description
Our client is an innovative provider of Audio Visual & Integrated technology services and they are currently seeking an experienced AV Installation Engineer to join their growing team. Strong communication skills essential as this is a customer facing role.
The role involves 50% onsite work in the Greater London area and 50% worki ...
Lead AV Technician
London
£30,000 + Benefits
Ref: 11715
Description
We’re hiring! This is a great NEW opportunity for an experienced Event Technician to join our fast growing Production Division. Based at the JM London studio in Soho, you will work closely with our Operations Team in technically leading and delivering live events across the UK and beyond. This is an ideal role for a Technician se ...
AV Designer (6 month contract)
London
Contract Day Rate £356.85 (PAYE Umbrella)
Ref: 11705
Description
We're looking for an AV Designer (6 month contract) to assist a higher education establishment for capital AV projects and refurbishment. London based (80% working from home 20% on-site) starting 1st February.
Key requirements:
• Design and specify AV and presentation facilities for capital projects and refurbished teaching, s ...
Videographer and Photographer
London
Competitive
Ref: 11714
Description
We have a new and direct opportunity for a Videographer & Photographer to work within our clients services team. This department will be forming part of the wider Business Services function and based at our clients Head Office in London.
The key responsibilities of this role are set out below – there may be others which are not ...
Technical Events Manager
London
£35,000-£40,000 DOE
Ref: 11713
Description
A new position has become available for a Technical Events Manager. The Manager will be the technical interface between the client and venue ensuring that the best solution is delivered. Technical expertise along with excellent organisational skills, are required to handle the diversity of projects.
Within the venue the role will ...
AV Technician
London
Up to £24,000 + OT
Ref: 11712
Description
We have a new position available for an AV Technician. This role requires technical expertise along with excellent organisational skills, are required to handle the diversity of projects. Within the venue, the role will encompass many aspects of administration, customer care, technical support and maintenance.
Key Responsibilities ...
Customer Support AV Specialist
London
Freelance Day Rate
Ref: 11711
Description
IT Support comprises two support teams, managed by their own team leaders under the guidance of the Service Desk Manager. One team focussing primarily on teaching and AV support (the CSO team), the other on faculty or office-based staff. All IT support staff are part of the helpdesk rota. Alongside your general support, it is expec ...
Junior AV Systems Designer
Hertfordshire
£25,000-£30,000
Ref: 11710
Description
We have new opportunity searching for a Junior Audio Visual System Designer. The System Designer will be responsible for the detailed design of our client’s project systems and will be reporting to the Design Team Manager.
The primary duties of the Junior System Designer are:
• To take the Sales Team’s initial brief and de ...
AV Commissioner
Hertfordshire
Up to £40,000
Ref: 11709
Description
New position has become available looking for an AV Commissioner, who will be responsible for the setup and commissioning for our clients systems and projects. The AV Commissioner is accountable to the Head of Systems Integration.
The primary duties of AV Commissioner are:
• To carry out Pre-build rack works at our premises to ...
AV Project Manager
Hertfordshire
Up to £40,000 DOE
Ref: 11708
Description
We have a new opportunity for an AV Project Manager. The AV Project Manager is responsible for managing the overall direction, coordination, implementation, execution, control and completion of Systems Integration projects. The position of AV Project Manager is based in our clients Delivery Department and reports to the Head of Sys ...
Service Transition Technician
London
Up to £35,000 DOE
Ref: 11706
Description
You will work as part of the transition team to support new and old client sites, to ensure a high level of BAU services is created and demonstrated to the client, It is expected with the training and support received that you will become the SME for this role/position
You will be involved in technical knowledge transfer and train ...
AV Technician
London
£30,300 + Benefits
Ref: 11704
Description
This is a direct staff appointment for a permanent AV Technician supporting an in-house AV team in providing audio visual and production services to all users. London based with global virtual reach.
Job Summary

Responsible for supporting the Senior AV Technician to provide audio visual and production services, to include insta ...
jobs 1-12 of 151