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permanent and freelance audio visual jobs

Through many years experience in placing audio visual candidates we have built a loyal base of client companies who use us exclusively to provide their recruitment solutions. Our clients are diverse and wide ranging in their use of audio visual and multi-media technology and this range is reflected in the selection of av jobs we have available.

Call us today, on 0203 980 9442 to arrange a meeting at our central London offices.

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Technical Support Technician
London
£30,000-£33,000
Vacancy filled
Ref: 11505
Description

Our client is currently searching for a Technical Support Technician, who will be the initial contact point for customers contacting our Global Help Desk. The Technical Support Technician will work with the Global Help Desk to provide service support for clients, with the end goal of restoring functionality to client assets while delivering a world-class customer service experience. This position requires excellent customer service, organizational, time management, problem solving and interpersonal skills.

Essential Duties & Responsibilities of the Technical Support Technician:

• Adhere to client Service Level Agreement terms and conditions
• Maintain a positive, empathetic, and professional attitude towards customers
• Ensure that customers receive prompt and efficient technical support of pro-av and Video Conferencing solutions
• Respond promptly to customer inquiries and document interactions
• Maintain a case load while managing other common tasks, including but not limited to: triage/root cause analysis, dispatching field technicians and ordering parts/issuing return merchandise authorization
• Participate as needed in prescribed training curricula
• Follow up on open issues with escalation groups to provide feedback to customer
• Assist senior Technical Support Engineers with administrative tasks
• Other duties assigned as needed

Skills & Abilities of the Technical Support Technician:

• Communicate and interact with internal employees, clients and colleagues in a professional and timely manner
• Self-starter capable of working independently and meeting deadlines
• Excellent verbal and written communication and interpersonal skills
• Ability to balance multiple tasks with changing priorities
• Excellent structured problem-solving skills
• Time management skills and attention to detail
• Ability to troubleshoot basic AV and video teleconferencing issues
• Demonstrated understanding of basic AV room schematics

Goals of the Position:

• Increase Remote Resolution percentages of assigned cases through obtaining a more technical understanding of key technology components. This will be accomplished by:
o Lab Work
o Field Work
o Industry / Manufacturer Certifications
• Begin to troubleshoot smart rooms
• Introduction to Digital Signage and Networking
• Exposure to and certification in ITIL Foundation Course

Education & Experience of the Technical Support Technician:

• High school diploma or equivalent; college degree preferred
• 1-3 years customer service experience preferred
• Minimum 1-2 years AV/teleconferencing experience preferred
• Demonstrated knowledge of video teleconferencing endpoints and infrastructure
• Demonstrated knowledge of AV control systems and integrated room peripherals
• Manufacturer introductory certifications ( Extron, Crestron, Polycom, AMX)
Apply
Sorry this vacancy is no longer available.
Vacancy Tags: AV Technician, £25000-35000, London & SE
jobs 1-12 of 58
IT Project Manager – Global Document ...
London & the South East
Day Rate
Ref: 11508
Description
The Information Technology Department is responsible for the implementation, provision and support of all Information and Technology services within the company. The department is a business services function that supports and contributes to the objectives of the company. Members of this department are expected to fit into the comp ...
Audio Visual System Programmer
London
Dependent On Experience
Ref: 11507
Description
New opportunity looking for a System Programmer. The main purpose of the System Programmer is to take full responsibility for the project programming and GUI requirements and to ensure that all programming functions are completed in a timely, efficient manner and to the client’s satisfaction
Main Job Responsibilities

There wi ...
Audio Visual Commissioning Engineer
London
Dependent On Experience
Ref: 11506
Description
New opportunity looking for a Commissioning Engineer to work as part of our clients systems team providing commissioning services of installed equipment, including video/audio control functionality of the various devices.
Main Skills

• Possess a good underpinning technical knowledge of Electronics and Audio Visual Systems
...
Audio Visual Project Engineer
London
£50,000-£70,000 (DOE)
Ref: 11504
Description
Our client is looking for an Audio Visual Project Engineer to start now. For this opportunity they will be conducting interviews via Zoom. This an on site role however due to the current situation the position will start off as remote, so an ideal candidate will be based in South West London/Surrey. Their projects take several m ...
Audio Visual Professionals
UK
Open
Ref: 11503
Description
This isn't a job advertisement. Unfortunately due to the current situation a large amount of recruitment has been put on hold. So we thought we would take a moment to reach out to everyone, at every level, and give you an opportunity to get in contact with us, and discuss potential future options in either Freelance or Permanent AV ...
Audio Visual Team Leader
London
£30,000 + Direct Staff Benefits
Ref: 11502
Description
Thank you for viewing this role, due to the current situation this position has been put hold. However if you are interested in this opportunity and would like to register your details with our client please apply.

Our client is looking for an Audio Visual Team Leader who has background experience in venue live events. Successf ...
AV Conference Producer
London
£28,000 - £32,000
Ref: 11501
Description
Thank you for viewing this role, due to the current situation this position has been put hold. However if you are interested in this opportunity and would like to register your details with our client please apply.

We have a new opportunity looking for a Conference Producer - Level 1 to be based in central London. This role wil ...
Senior Audio Visual Technician
London
Up to £35,000 + Direct Staff Benefits
Ref: 11500
Description
Thank you for viewing this role, due to the current situation this position has been put hold. However if you are interested in this opportunity and would like to register your details with our client please apply.

This direct opportunity looking for an experienced Senior AV Technician. This role will be working with the AV Eve ...
AV Technology Operations Manager
London
Highly Competitive + direct staff benefits
Ref: 11498
Description
Thank you for viewing this role, due to the current situation this position has been put hold. However if you are interested in this opportunity and would like to register your details with our client please apply.

We are currently looking to appoint a permanent AV Technology Operations Manager to head up an AV projects team de ...
Program Manager
London
£60k-£65k and a car allowance
Ref: 11496
Description
Thank you for viewing this role, due to the current situation this position has been put hold. However if you are interested in this opportunity and would like to register your details with our client please apply.

The Program Manager is a member of a senior project management organization accountable for all operations and ser ...
Audio Visual Manager
London
£35,000 - £38,000 plus benefits
Ref: 11495
Description
Thank you for viewing this role, due to the current situation this position has been put hold. However if you are interested in this opportunity and would like to register your details with our client please apply.

This direct opportunity looking for an AV manager. The manager will be working for a prestigious cultural venue an ...
AV Technician
London
£26,000-£37,000
Ref: 11494
Description
Thank you for viewing this role, due to the current situation this position has been put hold. However if you are interested in this opportunity and would like to register your details with our client please apply.

New opportunity looking for a Senior or Junior Technician to join a hard working company that specialises in short ...
jobs 1-12 of 58