vacancies

permanent and freelance audio visual jobs

Through many years experience in placing audio visual candidates we have built a loyal base of client companies who use us exclusively to provide their recruitment solutions. Our clients are diverse and wide ranging in their use of audio visual and multi-media technology and this range is reflected in the selection of av jobs we have available.

Call us today, on 020 3705 1965 to arrange a meeting at our central London offices.

Audio Visual Degree Courses
We have teamed up with Middlesbrough College as a Key Partner to promote their BSc (Hons) Audiovisual and Digital Media degree courses.
Click for more information and links to course brochures.
Technical Support Representative (TSR)
Germany
Up to €35,000
Ref: 11361
Description

This is a full time position based in the Frankfurt area. You will be the first point of contact for both internal and for external customers. Tasks include answering customer calls and e-mails, the opening and administration of service cases that customers have raised and will keep all properly informed. The TSR will manage cases within the ticketing system and manages all aspects of the cases from the procurement of spare parts on the emission of technicians, RMAs, repair, logistics, and escalation to Technical Support Engineers for any technical problems

Main duties and responsibilities

• To ensure fast responses and excellent customer service for both audio and video for video conferencing support requests.


• Escalate complex issues to the Technical Support Engineers in the global helpdesk.

• If necessary, perform initial contacts for incoming support requests that we receive by phone and e-mail - Opening of cases in ticketing system, working together with the customer to collect complete and detailed information to understand the problem.


• Technical Level 1 support for customers to try to fix the problem or to determine additional information for a more in-depth remote support call from an engineer.


• Introduction of escalation and assignment of open customer issues to the helpdesk & Field Services Manager

• Continuous monitoring, coordination and monitoring of progress in solving the problem and ensure that all parties are kept up to date.


• If necessary, initiate sales visits, by coordinating the calendar and the skill sets of technicians.


• Participation in ongoing training and certification programs to enhance your expertise and abilities to support new or advanced technology solutions.


• Order all required spare parts, organize rental equipment, ordering supplies and spare parts and if necessary sending of technicians within the required SLA.


• Maintaining a consistent record of good attendance, positive attitude, and strong work ethic and to create a team-oriented environment, the ability.

• Other responsibilities, as necessary or assigned by Tech Support Engineers or service management.



Personal description

The ideal candidate for this position is able to think independently and to work and meet the necessary standards. He is able to handle multiple tasks successfully able to interact effectively with employees, customers and colleagues and the ability to demonstrate.


Other features should be the attention to detail, strong written and verbal communication skills.


Experience in a Helpdesk environment is preferred from the fields of audio-video, video conferencing, IT or network
Apply
To apply for this vacancy, please email your CV to jobs@jacobsmassey.co.uk
Vacancy Tags: , , International
jobs 1-12 of 48
AV Specialist
London
£24,000 - £28,000
Ref: 11363
Description
We are seeking a passionate, confident Technical / AV Specialist to work in a stunning new retail space in London. Using your fantastic organisational skills and exceptional capacity to solve and prevent problems, you’ll be assisting with all aspects of tech maintenance, AV setup, and launch activities - allowing every visitor to ...
Field Service Engineer
Germany
€40,000 - €45,000 DOE
Ref: 11362
Description
This is a great opportunity for an AV Field Service Engineer based ideally in either Frankfurt or Munich, however our client is open to other locations. This role is looking for an engineer that will provide a proactive and reactive service and maintenance of audio-visual and video conferencing equipment to customers throughout Ger ...
AV Show Technician
London
£25,000 plus OT
Ref: 11360
Description
The role of the Show Technician will be a mobile and versatile technical support interface between the Onsite Account Manager, Dry Hire team and the end clients / venues. Technical expertise along with excellent organisational skills, are required to handle the diverse array of projects.
Key Responsibilities:
- To work in a shif ...
Onsite AV Engineer
London
Up to £35,000
Ref: 11359
Description
A knowledgeable and experienced AV Onsite Engineer able to provide preventative / re-active maintenance and meeting / event support. You will have a firm understanding and knowledge of current AV over IP technology and have a strong customer focus understanding and supporting the needs of technology users. You will be a pro-active ...
Freelance Editors
London
Freelance Day Rate
Ref: 11358
Description
This is day to day cover opportunity looking for multiple experienced freelance Editors. The role is to assist the team in the successful running and operation of the in-house Film studio within a major financial organisation.
Skills & requirements:
• Premiere Pro
• After Effect (Basic knowledge, use of templates and text w ...
AV Technician
London
£22,000 plus OT
Ref: 11357
Description
Based at the one of our clients hotel the role of In House Technician will be the technical interface between the client and venue ensuring deliver the best solution. Technical expertise along with excellent organisational skills, are required to handle the diversity of projects.
Job Purpose:
Based at the one of our clients hote ...
Technical AV Event Manager
London
Up to £35,000
Ref: 11356
Description
Delivering a superior quality audio visual service within the allocated hotel that goes beyond customer expectations by utilising technical knowledge, hospitality skills and up-selling techniques. With a focus on team leadership and staff development while ensuring the utmost in client satisfaction.
Key Job Responsibilities

Tec ...
Event & Operations Production Assistant
London
£18,000 – £24,000
Ref: 11355
Description
Our client is looking to recruit an Events & Operations Production Assistant based out of our offices in Central London and in South East London. We are looking for a reliable, hardworking, trustworthy individual who can work on their own or as part of a team.
You will be based in our offices providing a consistent point of suppor ...
On-site AV Technician
London
£24,000 - £32,000
Ref: 11352
Description
Our client is looking for new AV technician in full time support Monday to Friday 07:00 - 19:00. The perfect candidate would be competent with the use of end user Audio Visual & Videoconferencing equipment.
• 9 hour Shift between the hours of 7:00 – 19:00
• Reporting to organization Team leader
• Provide Service Deliver ...
AV Site Manager
London
Up to £45k
Ref: 11351
Description
As Site Manager you will oversee the AV operation within your area of responsibility and will be the main point of contact for the client senior management. You will be responsible for ensuring all activities at the conference center locations are delivered as per existing SLAs. You will be the main interface with the client and ha ...
Field Service Engineer
London
£29k - £33k
Ref: 11350
Description
The main purpose of the role is to maintain high levels of Customer Service through onsite attendance and remote technical support.
The main purpose of the role is to maintain high levels of Customer Service through onsite attendance and remote technical support. Due to the nature of the Support Services business these areas are s ...
Multimedia Architect
London
Competitive
Ref: 11349
Description
This is a brand new role looking for a Multimedia Architect. The Multimedia Architect is responsible for conceptual and functional design of current and future multimedia and conferencing systems, and incorporating relevant systems into scalable and cost effective unified communications services. This includes video-telephony, voic ...
jobs 1-12 of 48