vacancies

permanent and freelance audio visual jobs

Through many years experience in placing audio visual candidates we have built a loyal base of client companies who use us exclusively to provide their recruitment solutions. Our clients are diverse and wide ranging in their use of audio visual and multi-media technology and this range is reflected in the selection of av jobs we have available.

Call us today, on 0203 980 9442 to arrange a meeting at our central London offices.

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Technical Support Representative (TSR)
Germany
Up to €35,000
Vacancy filled
Ref: 11361
Description

This is a full time position based in the Frankfurt area. You will be the first point of contact for both internal and for external customers. Tasks include answering customer calls and e-mails, the opening and administration of service cases that customers have raised and will keep all properly informed. The TSR will manage cases within the ticketing system and manages all aspects of the cases from the procurement of spare parts on the emission of technicians, RMAs, repair, logistics, and escalation to Technical Support Engineers for any technical problems

Main duties and responsibilities

• To ensure fast responses and excellent customer service for both audio and video for video conferencing support requests.


• Escalate complex issues to the Technical Support Engineers in the global helpdesk.

• If necessary, perform initial contacts for incoming support requests that we receive by phone and e-mail - Opening of cases in ticketing system, working together with the customer to collect complete and detailed information to understand the problem.


• Technical Level 1 support for customers to try to fix the problem or to determine additional information for a more in-depth remote support call from an engineer.


• Introduction of escalation and assignment of open customer issues to the helpdesk & Field Services Manager

• Continuous monitoring, coordination and monitoring of progress in solving the problem and ensure that all parties are kept up to date.


• If necessary, initiate sales visits, by coordinating the calendar and the skill sets of technicians.


• Participation in ongoing training and certification programs to enhance your expertise and abilities to support new or advanced technology solutions.


• Order all required spare parts, organize rental equipment, ordering supplies and spare parts and if necessary sending of technicians within the required SLA.


• Maintaining a consistent record of good attendance, positive attitude, and strong work ethic and to create a team-oriented environment, the ability.

• Other responsibilities, as necessary or assigned by Tech Support Engineers or service management.



Personal description

The ideal candidate for this position is able to think independently and to work and meet the necessary standards. He is able to handle multiple tasks successfully able to interact effectively with employees, customers and colleagues and the ability to demonstrate.


Other features should be the attention to detail, strong written and verbal communication skills.


Experience in a Helpdesk environment is preferred from the fields of audio-video, video conferencing, IT or network
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Sorry this vacancy is no longer available.
Vacancy Tags: , , International
jobs 1-12 of 58
Technical Support Technician
London
£30,000-£33,000
Ref: 11505
Description
Our client is currently searching for a Technical Support Technician, who will be the initial contact point for customers contacting our Global Help Desk. The Technical Support Technician will work with the Global Help Desk to provide service support for clients, with the end goal of restoring functionality to client assets while d ...
Audio Visual Project Engineer
London
£50,000-£70,000 (DOE)
Ref: 11504
Description
Our client is looking for an Audio Visual Project Engineer to start now. For this opportunity they will be conducting interviews via Zoom. This an on site role however due to the current situation the position will start off as remote, so an ideal candidate will be based in South West London/Surrey. Their projects take several m ...
Audio Visual Professionals
UK
Open
Ref: 11503
Description
This isn't a job advertisement. Unfortunately due to the current situation a large amount of recruitment has been put on hold. So we thought we would take a moment to reach out to everyone, at every level, and give you an opportunity to get in contact with us, and discuss potential future options in either Freelance or Permanent AV ...
Audio Visual Team Leader
London
£30,000 + Direct Staff Benefits
Ref: 11502
Description
Thank you for viewing this role, due to the current situation this position has been put hold. However if you are interested in this opportunity and would like to register your details with our client please apply.

Our client is looking for an Audio Visual Team Leader who has background experience in venue live events. Successf ...
AV Conference Producer
London
£28,000 - £32,000
Ref: 11501
Description
Thank you for viewing this role, due to the current situation this position has been put hold. However if you are interested in this opportunity and would like to register your details with our client please apply.

We have a new opportunity looking for a Conference Producer - Level 1 to be based in central London. This role wil ...
Senior Audio Visual Technician
London
Up to £35,000 + Direct Staff Benefits
Ref: 11500
Description
Thank you for viewing this role, due to the current situation this position has been put hold. However if you are interested in this opportunity and would like to register your details with our client please apply.

This direct opportunity looking for an experienced Senior AV Technician. This role will be working with the AV Eve ...
AV Technology Operations Manager
London
Highly Competitive + direct staff benefits
Ref: 11498
Description
Thank you for viewing this role, due to the current situation this position has been put hold. However if you are interested in this opportunity and would like to register your details with our client please apply.

We are currently looking to appoint a permanent AV Technology Operations Manager to head up an AV projects team de ...
Audio-Visual Support Engineer
London
Competitive
Ref: 11497
Description
Thank you for viewing this role, due to the current situation this position has been put hold. However if you are interested in this opportunity and would like to register your details with our client please apply.

We have a brand new opportunity that is working directly for our client in central London. We are looking for an A ...
Program Manager
London
£60k-£65k and a car allowance
Ref: 11496
Description
Thank you for viewing this role, due to the current situation this position has been put hold. However if you are interested in this opportunity and would like to register your details with our client please apply.

The Program Manager is a member of a senior project management organization accountable for all operations and ser ...
Audio Visual Manager
London
£35,000 - £38,000 plus benefits
Ref: 11495
Description
Thank you for viewing this role, due to the current situation this position has been put hold. However if you are interested in this opportunity and would like to register your details with our client please apply.

This direct opportunity looking for an AV manager. The manager will be working for a prestigious cultural venue an ...
AV Technician
London
£26,000-£37,000
Ref: 11494
Description
Thank you for viewing this role, due to the current situation this position has been put hold. However if you are interested in this opportunity and would like to register your details with our client please apply.

New opportunity looking for a Senior or Junior Technician to join a hard working company that specialises in short ...
Account Manager
London
£30,000-£48,000
Ref: 11493
Description
Thank you for viewing this role, due to the current situation this position has been put hold. However if you are interested in this opportunity and would like to register your details with our client please apply.

Our client is searching for two Account Managers (one Senior & one Junior) to be based in West London and reports ...
jobs 1-12 of 58