Job Description

As Site Manager you will oversee the AV operation within your area of responsibility and will be the main point of contact for the client senior management. You will be responsible for ensuring all activities at the conference center locations are delivered as per existing SLAs. You will be the main interface with the client and have a primary goal of satisfying the client's AV needs for their meetings and events.

The Site Manger will oversee the AV Operation within their area of responsibility and will be the main point of contact for the client senior management.

The role is responsible for ensuring all activities at client's conference centre locations are delivered as per existing SLAs. They are the face of Global Multimedia Services to the client and have a primary goal of satisfying the client's needs throughout their meetings and events. Site Managers work with technicians, general client services and the technical production team to plan for events and meetings occurring in the conference centre by fulfilling staffing requirements, certifying equipment health, managing costs and overlooking onsite activities.


Team Management:

Direct management of onsite technicians and freelancers.
Work with the Operations Manager to identify service improvements.
Incident management - manage the process lifecycle.
Discipline - maintain an organized and professional environment where the team are managed to meet and exceed client standards.
Performance Management - regular one-to-one meetings with direct reports, performance improvement plans.
Staff Development - skills matrix, training requirements.
Daily workload management and allocation for all resources.

Administration:

Daily & Weekly Operations Meetings - staff requirements, technical requirements, room health status, AV charges.
Weekly Events Scheduling Forecast.
Staff rota and holiday requests.
Service Requests - decision maker regarding service requests for their respective locations.
Maintenance - ensure that all spaces are being regularly checked by technicians in line with existing procedures.
Service Repairs - in the event of a service failure, site managers are responsible regarding the issue at hand, engaging the service team for break/fix items if necessary, and escalating if still not resolved.
Business Liaison - client communication, feedback and operational status.
Financial - EMS billing, purchases, overtime.
Equipment Inventory & Tracking.
Reporting Metrics - ensure all operational financial and metrics reports are provided both via Monthly/Quarterly Service Reviews and ad-hoc requests.

INDHIGH