vacancies

permanent and freelance audio visual jobs

Through many years experience in placing audio visual candidates we have built a loyal base of client companies who use us exclusively to provide their recruitment solutions. Our clients are diverse and wide ranging in their use of audio visual and multi-media technology and this range is reflected in the selection of av jobs we have available.

Call us today, on 020 3705 1965 to arrange a meeting at our central London offices.

AV Services Technician
London
£27-30,000 + Excellent Staff Benefits
Ref: 11324
Description

Direct Staff appointment. Responsible for the delivery of comprehensive, efficient and error free AV services that meets the needs of the organisation, covering both internal / external clients within client facing and internal meeting / training rooms within London HQ.

Job Title: AV Services Technician

Hours of work: Shift rota between 07:00 – 19:00, 35 hours Monday to Friday. Some out of hours & weekend work (flexibility required)

Responsible for:
Responsibility for the delivery and support of the organisations AV Services provision

Main duties and responsibilities:

• To identify areas of improvement and achieve the optimum balance and integration of service across the offices, devising and implementing appropriate changes whilst ensuring client/customer needs are fully met.
• Set up, prepare, configure, test, monitor, and troubleshoot teleconferencing equipment, multimedia devices, televisions, monitors, projectors, recording equipment, speaker sets, digital cameras/camcorders, and other presentation equipment for meetings and events dealing with all technical aspects.
• Receive and respond to incoming calls, alerts and/or e-mails regarding AV software/hardware problems within recognised timeframes.
• Perform onsite analysis, diagnosis, and resolution of complex AV hardware problems for a variety of end users, and recommend and implement corrective solutions, including offsite repair as needed.
• Document instances of AV equipment failure, repair, installation, and removal.
• Build and maintain a spare parts inventory for all AV equipment.
• Handle incoming booking requests for AV equipment and setup in conjunction with the Advanced Bookings team.
• Troubleshoot AV issues using the appropriate testing tools; make basic repairs as necessary.
• Tag or label AV equipment owned by the organization; periodically audit inventories to mitigate risk of damage or theft.
• Support the Video Production Specialist to produce, dub, edit, and copy all AV media, uploading this to Vimeo and the local Intranet.
• Develop effective customer (Facilities, IT, Events and Marketing) relationships, acting as the key point of contact, initially meeting and discussing AV/VC requirements, organising and preparing equipment and presentation proceedings, supporting such presentations as required, trouble shooting defects and providing first line breakdown and basic maintenance support of AV equipment.
• Develop opportunities within the AV Services to add value, working closely with Facilities team and support departments and suppliers as required.
• Provide on-going training to internal staff and assist with preparing training material.

Person Specification:

Qualifications
• Preferably qualified to NVQ level 3/ONC (or equivalent) in a relevant technical discipline.
• Previous practical experience in an AV or IT/communications environment.
Relevant Experience
• Advanced understanding of current telecommunications technology, with specific reference to VoIP and unified messaging technologies
• Knowledge of desktop operating systems and application deployment techniques
• Understanding and ability to support telephone systems, mobile connectivity /communications, programming and operation
• Must have a demonstrable track record of the following technical skills encompassing hardware, software applications and communications:
o Previous experience of fault / problem resolution within a desk side Windows domain networked environment
• Advanced level of technical competence in all relevant subject areas.

Key Skills:

Must be able to demonstrate hands on experience of:

• service culture and customer focus;
• Must be IT literate to a high level, numerate and have well developed presentation skills.

Knowledge:

Should have a good understanding of:

• All aspects of Audio Visual Service best practice, including Health & Safety;
• Data/LCD & HD projection, sound, integrated control systems and video conferencing, telephone conferencing equipment and presentation software and set-up (including MS PowerPoint, Mac technology and Mac Software);
• ISDN, VoIP and other telecommunications networks and equipment;
• Current service suppliers and equipment in the marketplace and latest technological advances and innovations.
• Excellent technical knowledge of teleconferencing, presentation, and other AV hardware.
• Comprehensive hands-on AV equipment troubleshooting experience.
• Extensive equipment support experience ideally with Cisco VC equipment.
• Good knowledge of current network protocols, operating systems, software, and standards.
• Mechanically and electronically inclined.
• Ability to operate tools, components, and peripheral accessories.
• Able to read and understand technical manuals, procedural documentation, and OEM guides.
Personal Qualities / Behaviours
Must be able to demonstrate the following personal attributes:

Achievement Drive
• Sets challenging performance standards and objectives for self.
• Able to demonstrate a proven track record of achievement drive in facing challenges and achieving excellence
• Self-motivated and confident
• A team player who is able to act on instructions.

Committed to Highest Level of Customer Service
• Demonstrates a real desire to anticipate customers’ needs by going beyond the routine provision of service
• Responds quickly and positively to the needs and requests from customers with the ability to prioritise workload based on customer requirements

Effective Decision Making:
• Handles problems by actively identifying practical solutions that suit customer requirements
• Anticipates problems and takes preventative action
• When making decisions, assesses all options and selects the most appropriate given customer and business needs
• Makes decisions in a timely manner

Learning from Experience:
• Develops and maintains in-depth knowledge and skills required for enhanced performance
• Seeks ongoing feedback (positive and negative) and acts on it

Communication:
• Keeps people well informed and up-to-date on information in order to achieve objectives
• Literate with the ability to communicate clearly and concisely to ensure understanding
• Capable of communicating effectively at all levels
Apply
To apply for this vacancy, please email your CV to jobs@jacobsmassey.co.uk
Vacancy Tags:
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