Job Description

The AV Support Technician prime function is to provide AV and VC technical support across all meeting rooms and event spaces.

To ensure a prompt, courteous and appropriate response to all customer requests for assistance, support, short timeframe requests and room administration

• Overall responsibility for the day to day floor operation including setting up & operation of all fixed and mobile AV, digital display screens, Video Conferencing and production services at London: Savoy Place ensuring all facilities and services are delivered to agreed standards of procedure

• Supporting meeting rooms and conferencing spaces.

• Conducting morning room checks of the AV equipped meeting rooms

• Setting up and testing Polycom Video Conference system before meetings begin

• 1st Line AV support for the client facing meeting rooms: Connecting client's laptops to Wi-Fi & screens etc.

• Supporting and assisting the live event technicians in setups of larger events

• To provide outstanding customer service to clients & resolve customer care/ service issues, problems and queries with the Operations Manager, following the guidelines in place in a timely manner.




Person Specification

Essential Criteria:

• Extensive experience of AV & VC systems

• Good knowledge of general IT connectivity, LAN networks and current software packages.

• Well presented, with a calm and professional approach

• Excellent customer service skills and awareness. Ability to work with confidence at a variety of levels of customer

• Strong communication skills, with a good level of spoken English.

• General administration skills, with the ability to juggle and prioritise a variety of tasks.

• A flexible approach to working hours is essential. Position involves evening, weekend work, some bank holidays and on-call responsibility

• Permits to Work