vacancies

permanent and freelance audio visual jobs

Through many years experience in placing audio visual candidates we have built a loyal base of client companies who use us exclusively to provide their recruitment solutions. Our clients are diverse and wide ranging in their use of audio visual and multi-media technology and this range is reflected in the selection of av jobs we have available.

Call us today, on 020 3705 1965 to arrange a meeting at our central London offices.

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Service Delivery Manager
Greater London & Home Counties
Up to £45,000 pro rata Fixed Term Contract Cover
Ref: 11288
Description

Our clients provides a portfolio of Onsite Managed Service Solutions to corporate organisations globally. The role is accountable for the management of a number of these customer accounts, managing both the Onsite Teams via either an Onsite Team Leader, Onsite AV Manager or directly, and the customer relationship.

Duties and Responsibilities
The SDM oversees the onsite delivery teams to ensure that contracted services are delivered in accordance with agreed expectations and SLAs.

The Service Delivery Manager's responsibilities include, but are not limited to:

Account Management
- Building and maintaining excellent customer relationships
- Develop, adopt and deliver best practice service levels across all teams
- Identify, agree and own a progressive Continuous Service Improvement (CSI) programme with customer accounts and drive change
- Working with stakeholders and colleagues to effectively manage incidents and help develop effective IM processes, aiding improved service delivery
- Maintain an organised and professional environment where the onsite teams are managed to meet and exceed client standards of excellence and professionalism
- Understand and identify KPIs for successful engagement of our clients business at customer sites
- Team Management
- Direct management of Onsite AV Managers/Technicians and support all onsite staff.
- Promoting and driving team collaboration and maintaining team moral
- Ensuring every team member works on a Management by Objections plan which is reviewed regularly
- Implementing continuous performance management and appraisals for direct reports and ensure process is completed for all onsite staff
- Conduct regular 1-2-1 meetings with all direct reports, ideally monthly.
- Managing staff recruitment when required
Business Improvement
- Develop business profile by enhancing, informing and changing the customer perspective of AV strengths, products and service ranges
- Devise and deliver promotional activities and assist Sales Account Manager wherever possible
- Commercial awareness of competition and promote innovation to customer
- Lead commercial onsite services and products drive, introducing our clients services and products across the organisation when required
Administration
- Collection of customer statistical data including SLA performance, management information, team performance and other business metrics for monthly customer reporting.
- Chairing monthly/quarterly Service Review Meetings with customer including preparation and distribution of reporting and meeting minutes
- Contribute to the enhancement of onsite documentation (including Standard Operating Procedures (SOP) and Onsite Staff Handbooks) ensure documentation processes and procedures are maintained in accordance with customer and our clients requirements
- Weekly update/overview reports of each contract to be submitted to line Manager & Service Manager.

Other Responsibilities:
- Working with the Onsite Managed Services Administrator to ensure all holiday/sickness is managed, monitored and reported correctly.
- Any other duties as assigned by Management.
Ideal Candidate
The ideal candidate should be an experienced manager (minimum 2 years) with the ability to interface well with all clients across markets and disciplines obtaining and responding to information provided at the time. They should also have the experience to motivate & control a team with varied backgrounds & different aspirations.
Location: A mixture of offices in Surrey and client sites
Working Hours: This role is a 40-hour week, Monday to Friday. Typical daily hours will be 08.30 - 17.30 however additional hours may be required
Holiday & Sickness: Holiday and sickness entitlement is in accordance with employee Terms and Conditions
Pension & Healthcare: Pension and Healthcare benefits will be offered after the successful completion of a probationary period
Apply
To apply for this vacancy, please email your CV to jobs@jacobsmassey.co.uk
Vacancy Tags: , £35000-50000, London & SE
jobs 1-12 of 136
Venue Production Technician
London
£25,000 - £28,000
Ref: 11299
Description
Fantastic opportunity for a live event technician who is seeking for their next step in their career. Our client is looking for a Venue Production Technician to be part of a small in-house technical team, dealing with day to day delivery of events, management of assets and liaison with clients, ultimately reporting to the in-house ...
Production Manager
South East
Up to £50,000 (based on experience)
Ref: 11298
Description
Our client is looking to recruit a Production Manager for its audio visual and production operations based in the South East. We are looking for a reliable, hardworking, trustworthy individual who can work on their own or as part of a team. You will need to be flexible in working hours as working early mornings, late nights and wee ...
AV Technician
London
Up to £28,000 + 10% annual bonus (based on performance)
Ref: 11297
Description
Fantastic opportunity for an AV technician to join a two man AV team in the heart of the city. Our is client is an investment company with a presence the US, APAC and throughout EMEA. For the successful technician our client offers full support in gaining CTS certification, annual bonus and company pension.
Responsibilities

o T ...
Field Service Engineer
London
£29000 to £33000
Ref: 11296
Description
The main purpose of the role is to maintain high levels of Customer Service through onsite attendance and remote technical support.
The main purpose of the role is to maintain high levels of Customer Service through onsite attendance and remote technical support. Due to the nature of the Support Services business these areas are s ...
Flexible Support Technician
London
Up to £28k
Ref: 11295
Description
The main purpose of the role is to provide full technical onsite support across our London client sites. You will have exposure to a multitude of technologies in the Audio Visual and Videoconference area.
The main purpose of the role is to provide full technical onsite support across our London client sites. You will have exposure ...
In-house System & Test Acceptance ...
London
Up to £28k
Ref: 11294
Description
Based at our South West offices and residing within the systems test department the correct individual will work as part of the Systems Test team, providing our client in house test and system validation services for proof of concept and to see through to off-site Factory Acceptance Testing, including video/audio control functional ...
Senior AV Technician
London
Up to £35,000
Ref: 11293
Description
Our client is looking for a Senior AV Technician with at least 5 years experience. The main purpose of the role is to provide technical onsite support. You will have exposure to a multitude of technologies in the Audio Visual and Video conference arena including meeting room, events, video conference scheduling and bridging support ...
AV Technician
London
Up to £28,000
Ref: 11292
Description
Our client is looking for new AV technician in full time support Monday to Friday 07:00 - 19:00. The perfect candidate would be competent with the use of end user Audio Visual & Videoconferencing equipment.
Full time support Monday to Friday 07:00 "' 19:00 (across 3 shift patterns to accommodate business requirements)

Be co ...
Technical Manager
Greater London & Home Counties
Up to £40,000
Ref: 11291
Description
A leading global audio visual systems integration company has developed a very large portfolio of clients, crossing all market sectors, over six continents. They are now looking to appoint a new Technical Manager.
Responsibilities shall include but no be limited to the following:
- RFP Phase

- Support our client team as requi ...
Junior IT Help Desk
Greater London & Home Counties
Up to £26,000 3-6 months FTC
Ref: 11290
Description
The Junior IT Help Desk will provide first and second line technical support to internal staff. The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of staff problems, which may range from straightforward to more complicated technical issues.
An exc ...
Onsite AV Service Administrator
Home Counties & the South East
Up to £24,000
Ref: 11289
Description
All services should be delivered punctually, at scheduled times and in accordance with agreed SLA’s. The AV Service Administrator’s responsibilities include offer support and assistance to customer and any other responsibilities as requested by the AV Team Lead or senior staff.
Duties and Responsibilities
- Maintaining an ...
Commissioning Engineer
London
£45,000 DOE
Ref: 11287
Description
The Commissioning Engineer is responsible for the setup and commissioning our client Systems and Projects. The Commissioning Engineer is accountable to the Technical Director.
The Commissioning Engineer is responsible for the setup and commissioning our client Systems and Projects. The Commissioning Engineer is accountable to the ...
jobs 1-12 of 136