Job Description

We have a new exciting opportunity with a prestigious entertainment company for an AV Technical Manager based in Essex who will be responsible with the management of the technical delivery of a given audio visual installation/job at worldwide events.

Primary responsibilities:

• Managing the technical elements of a job from the point of quotation up until the point of delivery.
• Management of the on-site technical team to ensure that the delivery of the job is both efficient and technically sound.
• Stepping in as an operator on-site during major productions and events where necessary.
• Installing/de-rigging equipment to the highest level as per procedures.
• When acting as the technical lead, ensuring all equipment is checked and signed for by their customer on delivery/installation and collection.
• Liaising with their customers both in advance of and during an event to ensure that their customer receives sound technical advice at all times.
• Providing on the spot diagnosis and rectification of technical issues as and when they occur.
• Maintaining a commercial awareness of a given job is ensure that the equipment recommended is consistent with the budgets allocated.
• Follow safe working practices and maintain Health & Safety standards, ensuring that equipment is installed within the provision of health & safety and that Health and Safety briefings are held.
• Contributing to post-event review meetings to discuss any operational or technical issues.
• Liaising with their warehouse regarding prep schedules for each event and overseeing the kit loading process where specific attention is required.
• Undertaking their customer demonstrations or in-house test set ups, ensuring that warehouse procedures are respected, and any demonstrations set up are appropriately dismantled and tidied away.
• Mentoring and supporting junior members of the team.
• Reporting any damaged kit or shortages of spares and consumables to the project manager / account manager in charge of the job.
• On occasions when driving company vehicles, completing daily vehicle checklists.
• Acting at all times as an advocate of and in the best interests of our client. This includes engaging with their customers where appropriate, helping to grow the accounts that we already have and win new business in the marketplace.

Role Requirements:

• Broad knowledge of audio, video, networking and lighting techniques is essential.
• Demonstrated technical/electronics training and/or experience is required.
• Must have good troubleshooting and repair skills.
• Must be creative and resourceful.
• Strong commercial awareness / budgetary skills with the ability to demonstrate a clear understanding of company business and the ability to effectively balance cost, quality and ensure profitability.
• Display a positive leadership style to motivate and gain commitment from others.
• Influencing skills - the ability to command respect, engage and influence others
• Must be able to take directions as well as multitask in a fast-paced environment without supervision.
• Must have a positive attitude, be team-orientated and have great customer service skills.
• Strong communication skills and the ability to interact at all levels clearly, concisely and accurately using the most appropriate methods, often under deadline pressure.
• Ability to interpret with their customers’ needs to build working relationships and deliver service solutions that exceed expectations.
• Excellent organisational and time management skills used to prioritise effectively, work systematically and delegate appropriately.
• Must be able to lift 25kg, duties include loading and unloading trucks.
• Must be able to stand for long periods of time.
• Excellent hearing and manual dexterity.

Physical Requirements:

The job duties and tasks of this position require the employee to regularly stand and walk. Regular use of computer monitors and a keyboard/mouse will be required. The employee must regularly push, pull, bend, climb, reach, twist, and kneel as well as lift and/or move 25kg. Other physical requirements of the job include communication, excellent aural skills and visual acuity such as close vision, peripheral vision, depth perception and the ability to adjust focus. The employee will not always be in a temperature-controlled work environment and may experience temperature variations due to local weather conditions.

Availability:

• Must be available to work ‘overtime’ including early mornings, late evenings and weekends, as required.
• Must be able to travel globally to deliver the service to their customers expect.