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Onsite AV Support Technician
| Location | Cambridge |
| Salary | £27,000 Pro Rata (6 Month FTC) |
| Job Ref | 11579 |
| Job Type | Permanent |
| Job Posted | 14th Jul 2021 |
Job Description
We are looking for an Onsite AV Support Technician for a 6 month Fixed Term Contract. The Technician will work a 37.5 hour work week, Monday – Friday with varying work shifts between 6am and 8pm on a rota basis. The role is to manage and action the resolution of AV and VC Technical faults at sites within the London/Cambridge area within the terms of the contracts.
SPECIFIC ACCOUNTABILITIES:• Ensure the management of VC and AV cases end to end, communicating with customers and keeping technical operations Service Desk up to date via email and case updates.
• Ensure all cases are logged on ASM or Service Now, ensuring that detailed information is inputted, and cases are kept up to date with actions and next steps noted.
• Carry out onsite/remote triage to assess faults/issues, devising a resolution based on triage and actioning next steps to ensure that the fault/issue is resolved.
• Ensure that all cases are resolved within their designated SLA, where cases are at risk of breaching, escalate to the Service Desk Team Lead.
• Champion and demonstrate excellent customer service at all times.
• Attend daily huddle meetings with the Service Desk to give an update on open tickets and actions taken to resolve, flag any potential blockers to resolution.
• Complete scheduled preventative maintenance visits, morning tests and monitor problematic/high priority rooms.
• Demonstrate a proactive approach to identify a better way of working and prevention of reoccurring issues.
• Provide Event management and support as required by the customer- this involves the operation during the event, testing, monitoring, and decommissioning of equipment.
SKILLS REQUIRED:
• Proven technical support at a 2nd line/3rd line engineer level in VC and AV technologies
• Proven Experience in operating Event equipment
• An aptitude for both efficient and accurate working with excellent attention to detail
• The ability to multi-task whilst prioritizing work loads
• Strong communication skills, both written and face to face and the ability to generate strong and lasting customer relationships
• Excellent analytical and troubleshooting skills for problem resolution
• Proven work experience as a team lead or supervisor
• Excellent leadership skills
• Organizational and time-management skills
DESIRABLE SKILLS:
• Strong AV/VC industry background providing ongoing managed services
• ITIL accreditation
• Full clean driving license
LOCATION
The candidate will be based in Cambridge, UK.
Vacancy Tags: AV Technician, £25000-35000
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How To Apply
Sorry this vacancy is no longer available
Equal Opportunities
Jacobs Massey provides our recruitment services, for both clients and candidates, within an equal opportunities environment. We are committed to taking positive action in order to promote such equality of opportunity. Our recruitment procedures are based on the requirements of the job, irrespective of race, gender, gender reassignment, marital status, sexuality, disability, religion or age. Appointments are always made on the basis of merit and we welcome applications from all members of the AV community.
Description
We are looking for an Onsite AV Support Technician for a 6 month Fixed Term Contract. The Technician will work a 37.5 hour work week, Monday – Friday with varying work shifts between 6am and 8pm on a rota basis. The role is to manage and action the resolution of AV and VC Technical faults at sites within the London/Cambridge area within the terms of the contracts.
SPECIFIC ACCOUNTABILITIES:• Ensure the management of VC and AV cases end to end, communicating with customers and keeping technical operations Service Desk up to date via email and case updates.
• Ensure all cases are logged on ASM or Service Now, ensuring that detailed information is inputted, and cases are kept up to date with actions and next steps noted.
• Carry out onsite/remote triage to assess faults/issues, devising a resolution based on triage and actioning next steps to ensure that the fault/issue is resolved.
• Ensure that all cases are resolved within their designated SLA, where cases are at risk of breaching, escalate to the Service Desk Team Lead.
• Champion and demonstrate excellent customer service at all times.
• Attend daily huddle meetings with the Service Desk to give an update on open tickets and actions taken to resolve, flag any potential blockers to resolution.
• Complete scheduled preventative maintenance visits, morning tests and monitor problematic/high priority rooms.
• Demonstrate a proactive approach to identify a better way of working and prevention of reoccurring issues.
• Provide Event management and support as required by the customer- this involves the operation during the event, testing, monitoring, and decommissioning of equipment.
SKILLS REQUIRED:
• Proven technical support at a 2nd line/3rd line engineer level in VC and AV technologies
• Proven Experience in operating Event equipment
• An aptitude for both efficient and accurate working with excellent attention to detail
• The ability to multi-task whilst prioritizing work loads
• Strong communication skills, both written and face to face and the ability to generate strong and lasting customer relationships
• Excellent analytical and troubleshooting skills for problem resolution
• Proven work experience as a team lead or supervisor
• Excellent leadership skills
• Organizational and time-management skills
DESIRABLE SKILLS:
• Strong AV/VC industry background providing ongoing managed services
• ITIL accreditation
• Full clean driving license
LOCATION
The candidate will be based in Cambridge, UK.
Vacancy Tags: AV Technician, £25000-35000
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