Job Description

We are seeking an experienced Event & Conference Technician to join our client's dynamic team in London. In this role, you will be responsible for delivering first-class onsite technical support across event spaces, conference suites, meeting rooms, and video conferencing environments.

The successful candidate will have the opportunity to work with a wide range of cutting-edge audio-visual and unified communications technologies, including meeting room systems, live events support, video conferencing platforms, scheduling solutions, and live streaming services.

This is an excellent opportunity for a skilled and customer-focused AV professional to join a well-established operation where they can make a real impact. The role offers the chance to contribute to the continuous improvement of service delivery, enhance the user experience, and play a key part in the success of high-profile events and meetings.

Key Responsibilities
• Setup/operation of integrated events spaces including high profile auditorium-based results presentations and town halls
• Proficient in audio, Video and lighting equipment both digital and analogue
• Video conference/audio conference set-up and support with software and hardware platforms including Zoom, Cisco & Polycom systems
• Manage all aspects of the Video Calls from initial booking through to the monitoring and completion of all calls including scheduling and full systems operational testing prior to any high profile event
• Prepare equipment for future events and meetings as required
• Working alongside the Breakfix team by locating faults and providing resolutions i.e. Fix/replace/upgrade hardware when relevant in support of the AV & VC facilities
• 1st /2nd line repairs & on-going preventative maintenance including daily checks on all equipment in the building
• Audio Visual support to other areas of the business when required; this could be setting up PA’s or assisting with presentations in meeting rooms
• Have the ability to work in a team in addition to being a sole technician responsible for a client site and at times the main client interface
• To be an ambassador - approach and professionalism is extremely important
• Customer service skills are essential along with the ability to work calmly under pressure and resolve any issues quickly and professionally
• To be very presentable and able to liaise with senior executives in a calm and professional manner at all times both face to face and via the telephone/Zoom
• Required to work onsite shifts to meet requirements with a flexible approach ensuring out of hours events are also covered
• Liaison with help desk & operations team to arrange backup support when required
• Administration necessary to support the role utilising Microsoft office applications, Zoom back-end bespoke ticketing systems and room booking software.
• Attend other sites as required (this includes outside of London)
• Support the Livestreaming team as required
• Proactively train and support end users as required
• Locate faults and provide first fix resolutions i.e. fix /loan equipment where appropriate
• Prepare equipment for events and meetings as required
• To be fully competent with all installed & portable technologies
• Provide support on an individual basis to users at all levels of seniority
• Assist with high level audio/visual quality of presentations - optimization of content aspect ratios/resolutions and file formats to suit space
• Attend and remain on station for important events where required
• Working any rotational shift basis as required
• Administration necessary to support the role including email correspondence using professional language and decorum