Job Description

Our client has an immediate requirement for an experienced Regional AV & Events Engineer to join their regional team, based between Edinburgh and Glasgow, working onsite at client offices and acting as a key technical representative.

This is an excellent opportunity for a highly skilled and proactive AV professional to join a well-established operation, with genuine scope to influence, develop, and enhance service delivery across the region.

Key Responsibilities

The primary expectation of the role is to provide dedicated onsite services across our clients managed service accounts in the region. Primary support function for the regional client offices for event support, Level 2 Engineering diagnostics as well as service delivery support in the region.

- Support regional offices on a rotational and adhoc basis in the areas of Glasgow and Edinburgh but not limited to. Some travel within the UK and Europe may be required on occasion.
- Supporting Level 2 Break fix service activities in this region as required. Liaise with the client IT / FM teams to agree daily tasks and activities.
- Locate faults or problems and provide solutions on a second / third line basis. Ability to provide systems work around in the event of failures.
- Ensure fault tickets are logged via client ticketing portal and resolved within SLA.
- Develop on site AV support mechanism / processes in conjunction with client IT / FM teams.
- Manage onsite support deliverables.
- Provide real time in room support for AV / UC related issues.
- Track and manage all AV / Event requests via SNOW & AV mail box. Troubleshoot AV and MTR related technology issues.
- Locate faults or problems and provide solutions on a first /second line basis as well as work around, if problem is critical.
- Regular room / systems checks as required.
- Manage equipment repairs and implement critical spares as required.
- Support / manage software / firmware updates once instructed / change control. Proactively train and support end users as required.
- Provide a meet & greet service as required to assist all VIP meetings and for clients who require a technician to help connect audio and video (virtually and in room as required).
- Generate daily reports and contact VIP clients to establish full nature of meeting & requirements equipment / meeting room set ups as required.
- Provide support on an individual basis to users at all levels of seniority on audio visual equipment, connectivity and applications where appropriate.
- Manage all onsite events within large presentation spaces as required.
- Work closely with offsite events team to ensure all event requirements are captured and managed effectively for both onsite and offsite events throughout as required.
- Provide white glove service that manages technical logistics for large complex events,
Town halls, special events, and VIP’s video meetings.
- Conduct planning meetings with client event organisers to ensure the correct technology is being used, leading to successful meetings/events.
- Work with vendors for AV rental and staging of events. Attend Operational meetings as required.
- Be fully competent in Digital AV environments.
- IT literate, understand network architecture and structured cable infrastructures.