Job Description

As Lead AV Systems Engineer, you will play a pivotal role in delivering our client’s cutting-edge, visitor-facing digital experiences. From immersive displays to interactive audio and control systems, you’ll lead the design and implementation of innovative technologies across public spaces. Collaborating closely with project teams, you’ll ensure every solution is engaging, resilient, and future-ready — creating seamless, high-quality experiences for millions of visitors.

This is an exciting opportunity to push the boundaries of creative technology and contribute to world-class storytelling through well-integrated, robust systems. You’ll bring your technical expertise and creative thinking to a forward-looking team, shaping the next generation of interactive digital experiences at our client’s venue.

We’re seeking a technically skilled, highly organised, and creative problem-solver who can seamlessly blend strategic thinking with hands-on delivery.

Responsibilities:
Your work will blend creativity, technical expertise, and strategic thinking to create engaging, resilient, and future-proof visitor experiences.
• Leading projects, managing budgets, schedules, and procurement while ensuring accessibility and sustainability.
• Defining and implementing a strategic approach to software, hardware, and control systems across permanent galleries and temporary exhibitions.
• Specifying and reviewing designs, drawings, and hardware, prototyping new solutions where needed.
• Procuring and managing AV design and integration services, overseeing installation scopes of work.
• Collaborating with the Digital Experience Technology Manager to shape a forward-thinking technology strategy, improving compliance and upgrading legacy systems.
• Line-managing a Systems Developer, identifying work packages to maximise their contribution.
• Installing, commissioning, and documenting new systems while ensuring maintenance teams are well-trained.
• Overseeing the storage and management of digital assets, enabling long-term exhibit updates and maintenance.
• Leading the implementation of asset management and software deployment solutions.
• Staying ahead of emerging technologies, building relationships with key manufacturers and suppliers.

• Working closely with digital and technology teams across the group to share best practices and coordinate joint initiatives.
• Continuously demonstrate inclusive behaviours, valuing everyone’s contribution, and promoting a culture of openness.
• As a colleague you will learn about our Health and Safety Policies, procedures and risk assessments, allowing you to take care of your own personal safety and that of others.
• You may be required to participate in our client’s incident response and business continuity arrangements, helping us ensure the organisation’s preparedness and resilience.

Skills & Knowledge Required:
• A collaborative, proactive and forward-thinking approach. You will use your good communication skills to work effectively with internal and external stakeholders, building and maintaining strong working relationships.
• An ability to solve problems methodically.rn•
• Proven experience in designing, commissioning, and delivering AV and IT systems.
• Strong ICT literacy, with experience across Windows and Mac operating systems.
• Expertise in networking, including AV distribution over IP (e.g. NDI, Dante).
• Hands-on experience with control systems such as Q-SYS or Crestron.
• Excellent written skills, able to produce clear reports and technical documentation.
• Strong project management abilities, effectively assigning resources to meet deadlines and objectives.
• Experience managing teams, contractors, and equipment, ensuring smooth project execution.
• A values-driven approach and passion for contributing to an open and inclusive organisation.