permanent and freelance audio visual jobs

Through many years experience in placing audio visual candidates we have built a loyal base of client companies who use us exclusively to provide their recruitment solutions. Our clients are diverse and wide ranging in their use of audio visual and multi-media technology and this range is reflected in the selection of av jobs we have available.

Call us today, on 0203 980 9442 to arrange a meeting at our central London offices.

middlesborough college logo
Audio Visual Degree Courses
We have teamed up with Middlesbrough College as a Key Partner to promote their BSc (Hons) Audiovisual and Digital Media degree courses.
Click for more information and links to course brochures.
jacobsmassey logo
job photo
Service Support Specialist
Ref: 11614

We have a client that is based in Clapham who is seeking a Service Support Specialist. The purpose of this role is to provide first-line support to customers, managing all service requests, providing pro-active support, and managing service customer accounts. The role also includes selling service maintenance agreements, customer reporting and taking full ownership of the customer experience.

The successful candidate will be an important part of the team, delivering excellent services to our customers.

Service Coordinator:
• Manages all support requests for reactive and pro-active customer support.
• Owns tickets and manages all updates through to resolution.
• Provides clear and timely updates for all customer service requests.
• Responsible for dispatch of technical resource or routing of tickets to technical resource.
• Manages field reports from engineers.
• Pro-actively monitors remote management software and creates ticket generation, as necessary, on detection of an issue.
• Works to set, internal KPIs to ensure service quality.
• Manages an on-going preventative maintenance schedule in-line with customer requirements.
• Ensures a consistently good overall service experience.

Customer Success Coordinator:
• Manages all key service accounts, providing a dedicated service contact for all on-going support needs
• Provides service metrics reports to priority customers in-line with agreed customer timescales.
• Provides pro-active service support, where required.
• Manages any customer escalations, ensuring timely resolutions.
• Responsible for new service agreement sales and renewal sales of existing service maintenance agreements.

Technical Support:
• Provides initial technical triage of issues in order to assign tickets to technical or field resource
• Proactively monitors remote monitoring software to identify issues and act accordingly
• Capable of assisting customers with technical advice or support over the phone for high-level issues.

Skills and qualifications:
• Excellent command of the English language, both written and verbal
• Excellent communication skills
• Strong organisational and ability to successfully prioritise a busy schedule
• Ability to confidently support customers and show a high level of empathy and engagement with customer issues

• 2+ years' experience in a customer service role
• Working with a team to deliver service to customers in a B2B or B2C environment.
• Experience with customer service terminology and measurements including KPI’s, service metrics and customer services practises
• Working to and meeting tight deadlines
• Strong background in the AV, IT or Tech industries

Qualities and attitude:
• Passionate about delivering excellent customer service
• Tech-savvy, with a keen interest in technology and software.
• Eager to learn and comfortable picking up new skills on-the-fly
• Self-motivated - can work alone and as part of a team

• A desire to sell, hit targets and help grow the business
• Agile and flexible to adapt to changing situations
• A problem- solving ‘can do’ attitude
• An excellent team player with keen eye for detail

System knowledge:
• Good IT skills including being competent with Microsoft Office (Word, Excel, and PowerPoint)
• Knowledge of customer service management and ticketing systems.

• A strong work ethic
• Good interpersonal skills
• Accountable for your work and actions
To apply for this vacancy, please email your CV to
Vacancy Tags: AV Technician, Up to £25000, London & SE
jobs 1-12 of 104
AV Conference Manager
Up to £40,000
Ref: 11632
We are searching for an AV Conference Manager who will be responsible for the successful delivery of the Events across two venues in central London. The Conference Manager forms part of the senior leadership team and this team will be responsible for the effective management of a team of AV and Event professionals in delivering 5* ...
Broadcast Engineer
Ref: 11631
We are searching for an experienced Broadcast Engineer. In this capacity, the ideal candidate would represent the our clients brand as an implanted team member for a well-known technology company in a newly renovated digital studio. The Broadcast Engineer will have a real passion for how technology can enhance productions. They wil ...
Studio Lead
Ref: 11630
We have a great opportunity for a Studio Lead. The Lead will be working as an implanted team member for a Fortune 500 technology company. The role will be tasked with consistently delivering exceptional service to our client through holistic event and technical delivery with a high touch client service mindset. The Studio Lead will ...
Audio Visual Consultant
Competitive Salary
Ref: 11629
We have a brand new opportunity for an experienced AV consultant. The successful candidate will be responsible for Audio Visual systems design on a range of challenging projects. You will work within the IT and Audio Visual group based in our client's London office, working on a flexible basis.
The role is focused on installed Aud ...
AV & Operations Coordinator
Ref: 11628
We are searching for an Audio Visual and Operations Coordinator. The prime responsibility is to process arrangements for events and manage the operation of events on the day in a busy events venue in central London. This role is looking for someone who is an experienced AV tech looking to use their knowledge to advise clients and i ...
AV System Design Engineer
Ref: 11627
We have brand a new opportunity for an AV System Design Engineer. This Engineer will form part of our clients System Design team and will be dedicated to the production of AV system designs and schematics for ongoing projects. As part of this role, the ideal candidate will be designing AV systems and schematics for projects with th ...
Senior Breakfix Engineer
Ref: 11626
We have a new opportunity for a Senior Breakfix Engineer. This role will be based at one site in central London and will be reporting to the on-site AV Manager. The Engineer will ensure that all AV business activities are delivered in line with contracted Service Levels across all sites
Key Responsibilities

• Reporting to the ...
AV Design Specialist
Freelance Day Rate
Ref: 11572
Great opportunity searching for an AV Design Specialist
Job Description:
• Design and specify AV and presentation facilities for capital projects and refurbished teaching, study and meeting spaces, in a timely fashion, ensuring required project deadlines are adhered to – based on previous M&E designs and standardised system ...
Audio Visual Designer
Competitive Salary
Ref: 11625
We are seeking an experienced Audio Visual Designer to undertake AV Systems design. Our client has offices in London and Bristol, so an ideal candidate can be based in either location. You will be responsible for all aspects of design, documenting, and commissioning AV systems on our projects, working as part of our project teams w ...
AV Technical Support Specialist
Ref: 11624
Our client is an award-winning AV Solutions provider, covering corporate, retail, automotive and financial sectors. They design, supply, install, and maintain projects utilising cutting edge technology. They work seamlessly with brand owners and agency partners carefully to understand the business objective, apply their knowledge a ...
Audio Visual Technician
6 Month Fixed Term Contract
Ref: 11622
We have a 6 month fixed term contract for 4 Audio Visual Technician. Our client is looking for support to ensure all audio visual and media services are delivered to the business in a professional and efficient manner.
Main purpose of the role:
• Offer support and assistance to clients via phone, e ...
AV Service Cover Engineer
Up to £40,000
Ref: 11621
We have a new opportunity for a Service Cover Engineer, who will be based at various sites within the London area. This individual will need to develop into the role highlighted below, with a view to providing break-fix engineering support of fully integrated conference rooms, boardrooms and large complex environments such as audit ...
jobs 1-12 of 104