Job Description

We have a new opportunity for an AV Technician based in London who will be responsible to support and maintain AV/webcasting technologies within our client’s office and offsite, connecting with their global partners and stakeholders.

This role will report to IT Director, and work under the supervision of the AV & Broadcast Specialist and alongside another AV Technician. You will also work closely with our client’s staff across their organisation, who are based in Asia (Beijing, China and Tokyo, Japan), Europe (Frankfurt, Germany and London, UK) and North America (Montreal, Canada and San Francisco, USA).

Principal Accountabilities:

• Installation, operation and maintenance of AV system components.
• Set-up and manage connections between local, remote AV equipment and systems and multiple businesses and/or sites.
• Support live meetings, primarily using Microsoft Teams.
• Creating multimedia content.
• Managing recorded meeting outputs.
• Postproduction of video and audio files.
• Monitor image and sound performance and identify issues with quality.
• Support the team with additional projects/responsibilities as required.
• Provide AV support at offsite live events, such as conferences, including managing their 3rd party suppliers.

Experience and Skills:

Essential:

• Understanding of Audio Visual and IT systems.
• Previous experience in an AV role, ideally within a corporate setting.
• A strong customer service orientation.
• Flexible and proactive approach: we have a worldwide audience and group of stakeholders so there will be a requirement to occasionally work outside of traditional working hours.
• Ability to work and troubleshoot quickly, effectively and calmly, particularly in live broadcast and high-pressure situations.
• Excellent interpersonal and communication skills.
• Positive, proactive manner, ability to use own initiative, and willingness to accept responsibility.
• Ability to plan, organise and prioritise time effectively and to be proactive in seeking guidance when appropriate.
• Experience of working as part of a team and managing a varied workload.

Preferred:

• Previous experience working with Microsoft 365 products, particularly Microsoft Teams.
• Experience working in an international environment.
• A diplomatic team-player who is comfortable dealing with staff at all levels within the organisation.