Job Description

The Video Technical Lead is responsible for the setup and operation of audio-visual systems across a range of event environments, from small-scale productions to large, complex projects. The role requires delivering high-quality technical execution while maintaining a strong focus on customer satisfaction.
This position reports to a Technical Supervisor, Technical Manager, Technical Events Manager, or Senior Project Manager, depending on the structure of the function or region.

Key Job Responsibilities
Equipment Operation
· Configure and setup standard Video Control Switching systems (Barco E2/S3)
· Understand and configure video signal distribution systems (Lightware, Blackmagic, Birddog, Decimator Design)
· Rigging and alignment of multiple projection systems utilizing manual adjustment as well as software control
· Ability to configure, build and repair LED screens and their relative control processors (Absen/GLUX/Novastar COEX)
· Understanding of network infrastructure and protocols for signal and control (VLAN management/IPMX/NDI etc)
· Ability to run a team as HOD on installs and derigs, ensuring clear and concise communication and leadership
· Responsible for accurate and timely setup, operation, and breakdown of intermediate audio-visual equipment.
· Troubleshoot technical issues and resolve problems quickly as they arise.
· Do the Right Thing - Complies with all Company security and safety measures.
· Ensures equipment is secure from theft and/or damage when in use.
· Adhere to health and safety regulations and wear appropriate PPE.
· Report all health and safety issues to the HSE Manager or appropriate Manager onsite.
Customer Service
· Deliver World Class Service - Provides excellent service and strive to exceed the expectations and needs of internal and external customers.
· Value People - Be a leader, mentor and coach for other Technicians on Delivering World Class Service philosophy.
· Maintains a positive relationship with all clients through effective communication.
· Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
· Monitors events and checks in on customers throughout the day.
· Understands and fosters the hotel/client relationship.
Technical Ability
· Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.
· See the Bigger Picture - Anticipates equipment challenges and changes in a timely and professional manner.
· Understand department planning software, designing systems and schematics for all upcoming projects (Easyjob/Vectorworks/Lucidchart)


Systems Knowledge
· Do the Right Thing - Understands company processes, follows procedures and completes systems entry and paperwork accurately.
· Uses the equipment sheets to determine the equipment scheduled for set up and for strike.
· Interacts with other staff and outside vendors for equipment.
· Drive Results - Increases revenue by utilising floor up-selling techniques.
· As needed, work within systems and applications
The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.

Job Qualifications
· High school diploma or GCSE equivalent
· 2-3+ years of customer service or hospitality experience is preferred.
· 2-3+ years of audio visual experience is required.

Competencies
· Ownership
· Hospitality
· Professionalism
· Responsiveness
· Safety Conscious
· Decision Quality
· Tech Savvy
· Communicates Effectively
· Drives Results
· Instils Trust