Job Description

We are seeking an experienced and proactive Audio Visual (AV) Service Engineer to join a leading AV support team based in London. This is a full-time, on-site role requiring a dedicated and solutions-focused individual who takes pride in delivering high-quality service and preventative maintenance to a range of AV systems, including LED videowalls and integrated meeting room technologies.

Key Responsibilities:

• Provide on-site support 30 hours per week, scheduled between 7:00am – 4:00pm, Monday to Friday (exact schedule confirmed at least one month in advance).
• Deliver an additional 10 hours per month of scheduled out-of-hours support, including evenings or weekends depending on operational needs.
• Perform scheduled maintenance, preventative servicing, system checks, and reporting within core working hours.
• Provide responsive support and diagnostics for AV systems including LED videowalls, AV control platforms, and meeting room equipment.
• Ensure that all tasks are logged, tracked, and reported in line with service level agreements and internal processes.
• Collaborate with internal teams and clients to maintain optimal system functionality and user satisfaction.
• Overtime paid at 1.5x rate for any hours worked beyond the standard 40-hour weekly schedule.
• UK public holidays are excluded from regular hours unless explicitly agreed in writing.

Technical Scope:

• Maintenance and support of:

o LED videowalls
o Meeting room AV systems
o AV control platforms (e.g., Crestron, QSC, and other control systems)

Candidate Profile:

• Minimum 5–7 years of experience in a similar AV service/support role.
• Industry certification such as CTS highly desirable.
• Strong working knowledge of AV systems integration, diagnostics, and troubleshooting.
• Familiarity with Crestron, QSC, and other control platforms is essential.
• Demonstrates a "can-do" attitude, professionalism, and a commitment to delivering high-quality service