Job Description

Our immediate requirement is for an experienced AV Support Technician to be a key part of our London (Canary Wharf) team, representing our client and working onsite, taking full responsibility for providing client Audio Visual onsite meeting room support services, to include system operation, troubleshooting and maintenance of electronic communication systems including but not limited to video conferencing, meeting room support, Event support and control systems.

Responsible for the safe and correct diagnosis of faults, removal, 1st line repair, test, and operation of all aspects of audio visual, video conference, display and presentation technologies.

Correct operation of meeting room AV systems in the most efficient and effective manner to ensure minimum down time and maximum performance.

This is an exciting opportunity for an exceptional, experienced AV Support Technician to join an established operation with scope to drive and enhance the service at every opportunity.

Key Responsibilities;

-To ensure a prompt, courteous and appropriate response to all customer requests for assistance, support, short timeframe requests and room administration, working to defined service level agreements and within contractual timeframes / frameworks working directly alongside other front of house services.
-Accurately and quickly diagnose and remedy faults and problems with both AV, VC, AC and TP systems.
-Ensure that all systems are fully functional, and that equipment and system down time are kept to a minimum by providing troubleshooting and handover to other identified personnel or departments.
-Support for high profile meetings.
-Responsible for accurate tracking of the client’s hardware inventory.
-To provide advice and support to all other staff whenever necessary and to train any associated staff as indicated by senior staff.
-Maintain accurate and current company and customer files.
-To ensure all work is performed to the Company standards and that quality techniques are practiced.
-To work in compliance with the Company’s safety manual with safety of self and others in mind at all times.
-Be responsible for the general tidiness, cable management, safety and order of the service area and meeting rooms - maintaining the highest in room standards at all times.
-Other duties as required or assigned by company or client management.

Person Specification;

-A working knowledge of communications, networking, audio visual systems and system components is essential.
-Knowledge of touch screen and web-based technology.
-Experience in IP and telephony based video conferencing systems.
-Solid foundation in providing exceptional customer service and support in a fast-paced FOH environment.
-Be organised and flexible with the ability to approach different types of tasks during the working day.
-Being able to prioritize and work under pressure is essential.
-Be competent to a high level of computer literacy.
-Experience in the testing, fault finding, servicing and maintenance of electronic audio visual systems, or related field.
-Ability to think laterally finding an appropriate solution to fulfil an application or meet a deadline.

Key Skills;

-CTS qualified or willing to work towards
Be able to work on own initiative and accept accountability.
-Be able to work to the highest quality standards with attention to detail.
-Represent the company in a professional manner on its customers’ sites.
-Be able to work as part of a team.
-Good communication skills both verbal and written.