With extensive experience and a proven track record in candidate placement, our loyal client base relies on us for AV recruitment.

Our diverse range of clients reflects the varied use of AV and multimedia technologies, offering a wide selection of jobs. For expert AV staffing advice, talk to us. We understand your requirements, clarify job descriptions, and provide market insights.

Our expert recruitment consultants select candidates who match your needs and expectations. We maintain constant communication, provide feedback, and ensure a smooth recruitment process.

Our reputation as a preferred recruitment partner spans the corporate, public, and AV sectors. They trust our professionalism, adherence to quality standards and confidentiality.

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permanent and freelance audio visual jobs

Through many years experience in placing audio visual candidates we have built a loyal base of client companies who use us exclusively to provide their recruitment solutions. Our clients are diverse and wide ranging in their use of audio visual and multi-media technology and this range is reflected in the selection of av jobs we have available.

Call us today, on 020 3705 1965 to arrange a meeting at our central London offices.

Audio Visual Degree Courses
We have teamed up with Middlesbrough College as a Key Partner to promote their BSc (Hons) Audiovisual and Digital Media degree courses.
Click for more information and links to course brochures.
Location London
Salary £50,000 - £60,000
Job Ref 12112
Job Type Permanent
Job Posted 26th Apr 2024

Job Description

This is an exciting opportunity for an exceptional, experienced Customer Success Manager to join an established operation with scope to drive and enhance the service at every opportunity.
Our immediate requirement is for an experienced Customer Success Manager to be a key part of our UK team, taking full responsibility for supporting and advising our customers on the onboarding process of our services. Working within a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

Key Responsibilities;
-Act as a company ambassador, understanding and delivering excellent customer engagement from design, project installation through to service delivery.
-Extensive knowledge of Audio-Visual systems and technologies to advise customers on the best suited equipment.
-Establish strong, long-term customer relationships by effectively communicating and resolving issues tailored to individual needs.
-Oversee and monitor customer contract renewal dates, attending Review Meetings between Customers and our client.
-Work closely with the Sales and Business Development Teams to support proposals and bids for new and existing customers.
-Collect customer feedback to provide insight and communicate the voice of the customer with internal teams as required, identifying any customer requests, industry and market trends.
-Conduct regular customer success reviews to enhance the service provided by our client, ensuring issues are resolved proactively and customer goals are met.
-Gain a thorough understanding of the market place and identify key business opportunities where existing contracts not currently serviced by our client are coming up for renewal / re-tender
-To ensure all leads & opportunities are fully updated on a regular basis to enable management to create relevant reports and sales forecasts
-Service line management of the appropriate staff as this area grows.

Desirable skills;
-Experience delivering Managed Services to large corporate customers.
-Experience creating and giving customer presentations.
-Understanding of commercial contracts, with strong reporting skills.
-Extremely organized, with effective time management skills.
-Outstanding ability to communicate with a wide range of audiences, through all mediums (verbal, listening and written).
To apply for this vacancy, please email your CV to jobs@jacobsmassey.co.uk
Vacancy Tags: AV Management, AV Admin, Over £50000, London & SE
Section Title

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How To Apply

If you are interested please send us your CV and a short paragraph about what you think you will bring to this role that sets you apart from other applicants.

apply now

Ref: 12112

Equal Opportunities

Jacobs Massey provides our recruitment services, for both clients and candidates, within an equal opportunities environment. We are committed to taking positive action in order to promote such equality of opportunity. Our recruitment procedures are based on the requirements of the job, irrespective of race, gender, gender reassignment, marital status, sexuality, disability, religion or age. Appointments are always made on the basis of merit and we welcome applications from all members of the AV community.

Customer Success Manager
London
£50,000 - £60,000 Dependent On Experience
Ref: 12112
Description

This is an exciting opportunity for an exceptional, experienced Customer Success Manager to join an established operation with scope to drive and enhance the service at every opportunity.
Our immediate requirement is for an experienced Customer Success Manager to be a key part of our UK team, taking full responsibility for supporting and advising our customers on the onboarding process of our services. Working within a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

Key Responsibilities;
-Act as a company ambassador, understanding and delivering excellent customer engagement from design, project installation through to service delivery.
-Extensive knowledge of Audio-Visual systems and technologies to advise customers on the best suited equipment.
-Establish strong, long-term customer relationships by effectively communicating and resolving issues tailored to individual needs.
-Oversee and monitor customer contract renewal dates, attending Review Meetings between Customers and our client.
-Work closely with the Sales and Business Development Teams to support proposals and bids for new and existing customers.
-Collect customer feedback to provide insight and communicate the voice of the customer with internal teams as required, identifying any customer requests, industry and market trends.
-Conduct regular customer success reviews to enhance the service provided by our client, ensuring issues are resolved proactively and customer goals are met.
-Gain a thorough understanding of the market place and identify key business opportunities where existing contracts not currently serviced by our client are coming up for renewal / re-tender
-To ensure all leads & opportunities are fully updated on a regular basis to enable management to create relevant reports and sales forecasts
-Service line management of the appropriate staff as this area grows.

Desirable skills;
-Experience delivering Managed Services to large corporate customers.
-Experience creating and giving customer presentations.
-Understanding of commercial contracts, with strong reporting skills.
-Extremely organized, with effective time management skills.
-Outstanding ability to communicate with a wide range of audiences, through all mediums (verbal, listening and written).
To apply for this vacancy, please email your CV to jobs@jacobsmassey.co.uk
Vacancy Tags: AV Management, AV Admin, Over £50000, London & SE

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