Job Description

We are searching for 3 Lead Technician's based in London - 1x Lead Video Tech, 1x Lead Audio Tech & 1x Lead Lighting Tech.

The Lead Technician will be assigned to projects and will be responsible for all the technical communication and delivery of that assigned role. They will be proactive and a provide expertise to both internal teams and directly to their customers.

All Technical and Production standards should be followed to support the implementation of processes and SOP’s that drive consistency in event production. You will be responsible for establishing those procedures and best practices.

You will report to the Technical Director/Senior Technical Project Manager; however can also work with Technical Project Managers on more complex events, on an event by event basis.

This role includes moderate levels of travel, as attendance onsite (at venues and locations)¬ to deliver services, is an necessity.

Key Job Responsibilities

• Managing multiple projects simultaneously and ensuring that each project is completed successfully to a high standard.
• Lead specific projects (or aspects of projects) from initial brief to the final delivery.
• Be able to work independently of Technical management supervision as well as being part of a team.
• Providing input and guidance as an expert / specialist (to both internal and external teams).
• Produce documentation/guidelines detailing best practices, project plans and technical drawings.
• Managing some of their customer liaison and communications, when leading a project directly.
• Determine and secure the resources required to successfully complete each project.
• Maintain focus on their customer needs by attending their customer meetings, creating and maintaining organized show documentation and responding to their customer concerns and questions.
• Monitor project scope throughout the event planning process and adjust as necessary to ensure the successful completion of the project.
• Assist sales and operations teams to help determine equipment needs and technical solutions for the project.


Event Execution

• Act as the Technical leader and a dedicated point of contact within an assigned capacity.
• Manage all phases of event technical execution from pre-event prep through run of show to completion.
• Assume ownership of resource management (both hardware and associated crew) throughout the event.
• Communicate the project plan and manage their customer expectations.
• Manage all project changes, including schedule, equipment or workforce modifications.
• Mentor and communicate relevant Team members on event execution and best practices to help improve the knowledge skills and experience.
• Help establish Technical best practice and Production Standards.
• Conduct a post-event debrief internally and with their customers to assess the overall project delivery and establish any ‘win, learns, changes’ and actively see future opportunities and leads.

Financial Management

• Manage resources (ie hardware and own time) to align with the approved budget and ensure all changes are communicated to sales for billing purposes.
• Actively seek ‘upsell’ opportunities and charge appropriately for additional work outside of the agreed scope.
• Assist with the completion of their post-event customer invoice. Work with Finance to ensure the prompt and accurate issuing of all invoices.
• Ensure compliance with all policies and procedures in force at the current time, including data security and GDPR, along with any confidentiality and non-disclosure agreements, as well as any health and safety (ie Covid-safe working) policies.

Administrative & Training

• Conduct an internal review and debrief and a customer debrief for events, in order to understand what worked well and identify and areas for improvement/change.
• Continue to develop capabilities and expertise via our client’s internal resources and external sources (courses, internet research, user-groups and online forum)
• Participate in regular Production meetings and reviews, aimed to develop and improve delivery processes and SOP’s.

Job Requirements

• Educated to an A-level standard (HND / NVQs or equivalent)
• 2-3+ years of technical experience in the Corporate Hospitality, Conference & Events, Staging or Broadcast industry. Project Management experience preferred
• 2 years of in-house experience recommended (depending on direct experience and specialism)
• Our client’s Technical training is strongly recommended and should be completed to ensure a solid grounding in Audio, Projection & Video
• Strong Technical Background
• Good written and oral communication skills
• Familiarity with budgets and cost control
• MS Office experience required with PowerPoint and Excel knowledge / experience preferred
• Ability to travel up to 70% may be required

Competencies

• Ability to prioritise and optimise work processes
• Work in a team / can take the lead
• Ownership
• Instill Trust
• Detail oriented
• Drives quality results
• Communicates effectively
• Problem solving
• Plans and aligns
• Decision quality
• Responsiveness