Job Description

The AV Technical Operations Manager is a key part of our London team, representing our client and working onsite at a leading Global Law Firm.The AV Technical Operations Manager role requires a strong understanding of audiovisual (AV) technology and systems, along with the ability to assist with the management of a high performing AV Managed Service team. The manager will conduct system audits, troubleshoot AV technology issues, and ensure information security and control structures are in place. They will be responsible for overseeing the technology life cycle, evaluating and recommending IT/AV strategies and policies, training and communicating with stakeholders across A&O offices.

This position is based within our end user’s organisation in London who continue to invest in state-of-the-art technologies, services and training. Experience and seniority of the position will be reflected by the remuneration and benefits package.

Role Overview;
Working with a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.
The AV Technical Operations Manager is a key part of our London team, representing our client and working onsite at a leading Global Law Firm.
Strong Incident management and Project management skills are crucial for successful performance in this role, along with the ability to analyse service & system utilisation. The AV Technical Operations Manager will also need to possess excellent communication and interpersonal skills to effectively collaborate and build relationships, they must have the ability to adapt to service changes and client requirements.

Key Responsibilities;
Responsibilities include, but not limited to:
-Provide support to the AV Services Managers, to assist with day-to-day operations of AV support services
Build relationships with service customers, stakeholders and management teams
Document and maintain standard operating procedures (SOPs) and best practices for AV services and support
Provide AV technology reports to AV service managers as needed
-Establish and enforce organisation standards to maintain quality service
-Provide input and suggestions for continuous service improvements to enhance the overall AV experience
-Evaluate organisation outcomes, identify problems, evaluate trends, and anticipate requirements to recommend IT/AV strategies, policies, resourcing and procedures
-Assess preventative maintenance processes are followed and agreed steps are kept updated based on technology changes
-Manage minor project installations in accordance with client requirements
-Oversee technology life cycle and advise solutions
-Develop and provide training for new installations, changes to standards etc.
-Collaborate with onsite teams on incident investigations involving multiple offices/services
-Manage troubleshooting of major AV-related technology issues until resolution is achieved

Desirable skills;
-Team leadership skills
-Customer Service delivery experience.
-Strong knowledge of audiovisual (AV) technology and systems.
-IT Network knowledge
-Knowledge of incident investigation and problem-solving techniques.
-Attention to detail and ability to enforce organisation standards.
-Ability to evaluate and recommend AV strategies, policies, and procedures.
-Relevant certifications in AV technology
-Project management
-ITIL Foundation certification