Job Description

We have 3 separate roles in - Paris, Frankfurt & Zurich - Our client is looking for an engineer in each location.

Our client are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

Our immediate requirement is for an experienced AV Field Service Engineer to be a key part of our Field Engineering team, representing Our client in Europe, taking full responsibility for maintaining high levels of Customer Service through onsite attendance and remote technical support. Due to the nature of the Support Services business these areas are subject to tight SLA’s and KPI’s.

You shall develop and sustain excellent Customer relations whilst providing first class technical support for immediate fault resolution. You will be responsible for ensuring fault resolution is to Client satisfaction, ensuring the commercial impact of the account is upheld. You shall be responsible for the management of and timely updating of fault tickets.

This is an exciting opportunity for an exceptional, experienced AV Field Service Engineer to join an established operation with scope to drive and enhance the service at every opportunity.
Experience and seniority of the position will be reflected by the remuneration and benefits package.

About The Company;

Our client designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication.
From reviewing technology to integration to post-deployment support, you’re in safe hands when you trust your AV and UC to Our client .
We are recognised as one of the AV industry’s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open.
From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients’ business-critical AV systems architecture, products and technologies.


Key Responsibilities;
• Field service engineering work as required
• Onsite Service Engineering covering client sites as required
• Travelling to Client sites (including European travel if required)
• Site and event coordination and support
• Preventative Maintenance calls as required
• Rotation of client sites as required
• Site surveys
• Small works installations, including handover to Client
• Working any rotational shift basis as required
• Administration necessary to support engineering role

Knowledge in the below manufactures;
Crestron , Qsys , Biamp , Dante , Shure , Extron , Kramer , Lightware , Poly/ Cisco , Teams / Zoom, IPTV (Exterity / Tripleplay / One Lan

Desirable skills;
• Technically proficient in AV / VC / UC technologies
• Able to manage Client communications and escalations
• Calm under pressure
• Ability to take responsibility
• Ability to multi task and prioritise
• Excellent communicator on both telephone and email
• Meticulous attention to detail
• Organised
• Flexible approach