Job Description

We have a new opportunity for an experienced Event and Conference Technician to be a key part of our client’s London team, representing our client, taking full responsibility for providing technical onsite support in the event spaces, conference rooms, meeting rooms and over video conferencing software.

You will have exposure to a multitude of technologies in the audio visual and video conference arena including meeting room, events, video conference scheduling and live streaming services.

This is an exciting opportunity for an exceptional, experienced Event and Conference Technician to join an established operation with scope to drive and enhance the service at every opportunity.

Experience and seniority of the position will be reflected by the remuneration and benefits package.

Key Responsibilities:

• Setup/operation of integrated events spaces including high profile auditorium-based results presentations and town halls
• Proficient in audio, video and lighting equipment both digital and analogue
• Video conference/audio conference set-up and support with software and hardware platforms including Zoom, Cisco & Polycom systems
• Manage all aspects of their video calls from initial booking through to their monitoring and completion of all calls including scheduling and full systems operational testing prior to any high profile event
• Prepare equipment for future events and meetings as required
• Working alongside the Breakfix team by locating faults and providing resolutions i.e. Fix/replace/upgrade hardware when relevant in support of the AV & VC facilities
• 1st /2nd line repairs & on-going preventative maintenance including daily checks on all equipment in the building
• Audio Visual support to other areas of their business when required; this could be setting up PA’s or assisting with presentations in meeting rooms
• Have the ability to work in a team in addition to being a sole technician responsible for their customer site and at times their main customer interface
• To be an ambassador - approach and professionalism is extremely important
• Customer service skills are essential along with the ability to work calmly under pressure and resolve any issues quickly and professionally
• To be very presentable and able to liaise with their senior executives in a calm and professional manner at all times both face to face and via the telephone/Zoom
• Required to work onsite shifts to meet requirements with a flexible approach ensuring out of hours events are also covered
• Liaison with their help desk & operations team to arrange backup support when required
• Administration necessary to support the role utilising Microsoft office applications, Zoom back-end bespoke ticketing systems and room booking software.
• Attend other sites as required (this includes outside of London)
• Support their livestreaming team as required
• Proactively train and support their end users as required
• Locate faults and provide first fix resolutions i.e. fix /loan equipment where appropriate
• Prepare equipment for events and meetings as required
• To be fully competent with all installed & portable technologies
• Provide support on an individual basis to users at all levels of seniority
• Assist with high level audio/visual quality of presentations - optimization of content aspect ratios/resolutions and file formats to suit space
• Attend and remain on station for important events where required
• Working any rotational shift basis as required
• Administration necessary to support the role including email correspondence using professional language and decorum