Job Description

We have a new opportunity for a Broadcast & Streaming Events Technician in London to work within our client’s Broadcast Event Services team, based onsite with their customer who is one of the world’s largest corporate banking companies.

You will be responsible for working within a team of Senior Technicians and Technicians to deliver end-to-end broadcast event production including technical coordination, presentation setup and support, AV/VC services, streaming, and event management.

The ideal candidate should have a high technical engineering background with an advanced understanding of streaming and signal flow in the event operations environment. They should be highly proficient in audio visual systems, specifically Ross Carbonite switcher, PTZ cameras, Cisco Telepresence and Yamaha audio consoles. The candidate requires experience of successfully planning and delivering events, strong problem solving skills, exposure to installed audio-visual systems and the ability to train/act as a mentor.

Key Responsibilities:

● Able to troubleshoot all aspects of signal flow in venue spaces
● Ensures technical success for all live broadcasts
● Provides top-class customer service skills, being able to explain our client’s services to their technical and non-technical event planners as needed
● Responsible, along with other Technicians and Senior Technicians for the successful planning, staffing and delivery of event requests, held within their customers fully equipped event spaces
● Operates a range of installed AV systems to an advanced level, including Ross Carbonite switcher, PTZ Cameras, Cisco Telepresence Units and Yamaha LS9 audio consoles.
● Able to operate (or willingness to learn) other event audio-visual systems as required
● Escalates equipment failures to appropriate inhouse teams and assists with the resolution as needed to maintain service levels
● Maintains audio visual equipment as required
● Ensures SOPs are applied, and that contingency planning is included in event support
● Is involved in special projects or assignments as outlined by their leadership team and executes them within the given timeline
● Contributes to R&D efforts, identifying ways in which we can improve quality of output, efficiency through automation/tooling and process improvements
● Assisting in Creation of SOP documents, completing detailed event reporting as well as utilising internal systems
● Owns the technical support lifecycle and is responsible for managing technical risks throughout pre-production planning, execution and post event
● Management and scheduling of record systems to ensure accurate event recording
● Consistently delivers high-quality service to their customers
● Adheres to broadcast standards for remote and recorded attendees
● Understands how to communicate difficult/sensitive information tactfully
● Performs other ad hoc duties as required by our client

What You’ll Need:

● 5+ year’s experience in all aspects of streaming and venue space equipment (hardware & software)
● 3+ years of professional technical live event production experience
● Understanding of installation, troubleshooting and maintenance of broadcast, audio visual and video conferencing equipment and systems
● Strong proficiency in operating Ross Carbonite switcher, PTZ Cameras, Cisco Telepresence Units and Yamaha LS9 audio consoles
● Proficient (or a desire to learn) other specialized audio visual equipment
● Experience working in a broadcast environment, with specific exposure to operating in a gallery/master control room setting
● Excellent interpersonal skills, including relationship building and collaboration within a diverse, cross-functional team
● Strong interest in technology and agility at learning new products and features
● Self starter that can demonstrate being open to learning
● Understanding of event operations with experience of organizing logistics for various event formats, including Q&A, training events, town hall meetings etc.