Job Description

We have a new opportunity for an experienced AV Field Service Engineer to be a key part of our client’s Field Engineering team, representing our client, taking full responsibility for maintaining high levels of customer service through onsite attendance and remote technical support. Due to the nature of the support services business these areas are subject to tight SLA’s and KPI’s.

You shall develop and sustain excellent customer relations whilst providing first class technical support for immediate fault resolution.

You will be responsible for ensuring fault resolution is to their customer satisfaction, ensuring the commercial impact of the account is upheld. You shall be responsible for the management of and timely updating of fault tickets.

This is an exciting opportunity for an exceptional, experienced AV Field Service Technician to join an established operation with scope to drive and enhance the service at every opportunity.

Experience and seniority of the position will be reflected by the remuneration and benefits package.

Key Responsibilities:

• Field service engineering work as required
• Onsite service engineering covering their customer sites as required
• Travelling to their customer sites (including European travel if required)
• Site and event coordination and support
• Preventative maintenance calls as required
• Rotation of their customer sites as required
• Site surveys
• Small works installations, including handover to their customer
• Working any rotational shift basis as required
• Administration necessary to support engineering role

Desirable skills:

• Technically proficient in AV / VC / UC technologies
• Able to manage their customer communications and escalations
• Calm under pressure
• Ability to take responsibility
• Ability to multi task and prioritise
• Excellent communicator on both telephone and email
• Meticulous attention to detail
• Organised
• Flexible approach