With extensive experience and a proven track record in candidate placement, our loyal client base relies on us for AV recruitment.

Our diverse range of clients reflects the varied use of AV and multimedia technologies, offering a wide selection of jobs. For expert AV staffing advice, talk to us. We understand your requirements, clarify job descriptions, and provide market insights.

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Our reputation as a preferred recruitment partner spans the corporate, public, and AV sectors. They trust our professionalism, adherence to quality standards and confidentiality.

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permanent and freelance audio visual jobs

Through many years experience in placing audio visual candidates we have built a loyal base of client companies who use us exclusively to provide their recruitment solutions. Our clients are diverse and wide ranging in their use of audio visual and multi-media technology and this range is reflected in the selection of av jobs we have available.

Call us today, on 020 3705 1965 to arrange a meeting at our central London offices.

Audio Visual Degree Courses
We have teamed up with Middlesbrough College as a Key Partner to promote their BSc (Hons) Audiovisual and Digital Media degree courses.
Click for more information and links to course brochures.
Location Surrey
Salary £60k-£70k
Benefits Company Benefits
Job Ref 12067
Job Type Permanent
Job Posted 31st Jan 2024

Job Description

We have a new immediate opportunity for an experienced Service Account Manager to be a key part of our client’s Service Sales team, representing our client, taking full responsibility for developing and managing their existing and new Service Accounts & Contracts for our client. To identify, target and develop new business opportunities for our client’s Support Services Division to increase market share and maintain current contracts.

This is an exciting opportunity for an exceptional, experienced Service Account Manager to join an established operation with scope to drive and enhance the service at every opportunity.

Experience and seniority of the position will be reflected by the remuneration and benefits package.

Key Responsibilities:

• To prepare and issue maintenance contracts and support proposals
• To account manage named service accounts to ensure all service activities are carried out to their customers satisfaction to ensure renewal of their service contract
• To ensure contracts are profitable and all service costs are covered and charged back to their customer as necessary
• To ensure their customers renew their contracts at the end of their contract term
• Attendance at regular account management meetings as required
• Minuting of service meetings and implementation of any service actions that may arise
• Ongoing development of service accounts to increase wallet share
• Create a detailed account map including strategies for growth as well as retention
• Problem resolution on all contracts as required
• To be a first point of service escalation in the circumstances where their customers are unhappy with their contracted services being delivered
• Full coordination with their service operations teams and customer service agents
• Preparation and delivery of monthly service reports
• To ensure all services are being delivered in line with those contracted
• To be fully conversant with the service catalogue and to be able to sell all services confidently into their current and new service accounts
• To gain a thorough understanding of the market place and identify key business opportunities where existing contracts not currently serviced by our client are coming up for renewal / re-tender
• To become fully conversant with our client’s service offerings and be able to sell these effectively into new accounts
• To identify, develop and work with strategic partners to assist in the growth of the business
• Generate single and multi-year support contracts
• Identification of any potential Audio Visual and Videoconferencing Project Opportunities (although these will be progressed by a different team)
• To ensure all leads & opportunities are fully updated on a regular basis to enable management to create relevant reports and sales forecasts
Sorry this vacancy is no longer available.
Vacancy Tags: AV Management, Over £50000, London & SE
Section Title

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How To Apply

Sorry this vacancy is no longer available

Equal Opportunities

Jacobs Massey provides our recruitment services, for both clients and candidates, within an equal opportunities environment. We are committed to taking positive action in order to promote such equality of opportunity. Our recruitment procedures are based on the requirements of the job, irrespective of race, gender, gender reassignment, marital status, sexuality, disability, religion or age. Appointments are always made on the basis of merit and we welcome applications from all members of the AV community.

Service Account Manager
Surrey
£60k-£70k + Company Benefits
Vacancy filled
Ref: 12067
Description

We have a new immediate opportunity for an experienced Service Account Manager to be a key part of our client’s Service Sales team, representing our client, taking full responsibility for developing and managing their existing and new Service Accounts & Contracts for our client. To identify, target and develop new business opportunities for our client’s Support Services Division to increase market share and maintain current contracts.

This is an exciting opportunity for an exceptional, experienced Service Account Manager to join an established operation with scope to drive and enhance the service at every opportunity.

Experience and seniority of the position will be reflected by the remuneration and benefits package.

Key Responsibilities:

• To prepare and issue maintenance contracts and support proposals
• To account manage named service accounts to ensure all service activities are carried out to their customers satisfaction to ensure renewal of their service contract
• To ensure contracts are profitable and all service costs are covered and charged back to their customer as necessary
• To ensure their customers renew their contracts at the end of their contract term
• Attendance at regular account management meetings as required
• Minuting of service meetings and implementation of any service actions that may arise
• Ongoing development of service accounts to increase wallet share
• Create a detailed account map including strategies for growth as well as retention
• Problem resolution on all contracts as required
• To be a first point of service escalation in the circumstances where their customers are unhappy with their contracted services being delivered
• Full coordination with their service operations teams and customer service agents
• Preparation and delivery of monthly service reports
• To ensure all services are being delivered in line with those contracted
• To be fully conversant with the service catalogue and to be able to sell all services confidently into their current and new service accounts
• To gain a thorough understanding of the market place and identify key business opportunities where existing contracts not currently serviced by our client are coming up for renewal / re-tender
• To become fully conversant with our client’s service offerings and be able to sell these effectively into new accounts
• To identify, develop and work with strategic partners to assist in the growth of the business
• Generate single and multi-year support contracts
• Identification of any potential Audio Visual and Videoconferencing Project Opportunities (although these will be progressed by a different team)
• To ensure all leads & opportunities are fully updated on a regular basis to enable management to create relevant reports and sales forecasts
Sorry this vacancy is no longer available.
Vacancy Tags: AV Management, Over £50000, London & SE

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