Job Description

We have a new opportunity for an AV Technician to be a key part of our client’s London team, representing our client and working onsite at a British Building Society.

This is an exciting opportunity for an exceptional, experienced AV Technician to join an established operation with scope to drive and enhance the service at every opportunity.

Experience and seniority of the position will be reflected by the remuneration and benefits package.

Key Responsibilities:

• Report into customer on-site team / IT teams on a daily basis and agree daily tasks / activities/ priorities
• Provide real time in room support
• Service & Process development
• Provide a Meet & Greet service as required to assist all VIP Meetings and for their customers who require a technician to help connect audio and video conferencing calls
• Proactively train and support their end users.
• Fault handling and tracking of all AV fault related tickets raised via their customers ticketing system through to resolution
• Track and manage all AV requests received via their customers room booking systems as well as the proposed dedicated AV Phone & Email
• Troubleshoot AV and UC / VC related technology issues (inc projectors, control systems, switching, audio and screens) to complete resolution when issues occur
• Provide break/fix, moves/add/change services as required
• Ensure all equipment faults and requests are reported via the onsite procedures
• Generate daily reports and contact their VIP customers to establish full nature of meeting & requirements
• Test, check and ensure equipment is in operable condition prior to any meeting or presentation
• Equipment / meeting room set ups as required
• Setup, testing, operation, and break down of audio visual and video conference equipment; (e.g. video data projection systems, audio and video conference equipment, microphones, video cameras, audio systems, and operation of integrated AV systems)
• Provide event support / equipment Co-ordination as required
• Complete daily room checks / ad hoc testing
• Supervise meetings / events as required
• Be fully competent with the use of their end user Audio Visual & Video conferencing equipment
• Provide support on an individual basis to their users at all levels of seniority on Audio Visual equipment, connectivity and applications where appropriate
• Locate faults or problems and provide solutions on a first /second line basis and provide a work around, if problem is critical
• Monthly MI Reporting
• Manage our client’s onsite service deliverables
• Liaise with and manage their 3rd party suppliers
• Manage consumables & stock holding of on-site spares