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Through many years experience in placing audio visual candidates we have built a loyal base of client companies who use us exclusively to provide their recruitment solutions. Our clients are diverse and wide ranging in their use of audio visual and multi-media technology and this range is reflected in the selection of av jobs we have available.
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Lead Specialist Technician
Location | London |
Salary | £325.00 day rate |
Job Ref | 11842 |
Job Type | Permanent |
Job Posted | 9th Aug 2022 |
Job Description
We are searching for a Lead Specialist Technician who will have responsibility for the management and leadership of our client’s Learning Technology Support team and for the delivery of high-quality end user support, ensuring that support is delivered to colleagues and students across their venue in the most effective way.
Duties and Responsibilities• Work with Head of Technical Resources, Technical Manager (Operations), fellow Technical Coordinators and technical teams to provide a professional Learning Technology Support service and excellent customer service.
• Work with the Head of Technical Resources and Technical Manager (Operations) to develop and maintain a professional and valued AV service, identifying best practice and improvements to service delivery and technical support provision.
• Co-ordinate technical activities to provide an effective and robust day-to-day AV resource with a practical and agile technical support service.
• Proactively build and maintain effective working relationships within their customer’s organisation and with external stakeholders. This includes developing good working relationships with other technical teams and being the point of liaison for stakeholders.
• Identify operational problems and contribute to their resolution, ensuring that they are managed in accordance with agreed standards and procedures. Apply best practice models to be adopted and adhered to. Develop and promote the use of appropriate techniques, methodologies and tools within the team.
• Day-to-day line management of team members, including leave and sickness. Motivate and mentor team members, providing guidance and advice with regards to operational problems.
• Establish clear objectives and performance targets and regularly monitor and review personal performance levels of the team in delivering AV technical provision and specialist support. Use outcomes to develop a comprehensive training plan to ensure continued professional development
• Develop skills and expertise of the team, ensuring knowledge is captured and disseminated within the team. Develop training plans as required and ensure any needs are captured in the departmental training plan.
• Plan, prioritise and allocate work where required, monitoring progress on a day-to-day basis. Analyse and manage resources to ensure a high-quality service is maintained, ensuring that Head of Technical Resources and Technical Manager (Operations) are aware of any staffing constraint.
• Provide effective monitoring of the venue AV and learning support infrastructure and endpoint devices; diagnose faults and identify and evaluate remedial actions. This includes taking responsibility for the installation of software and hardware upgrades and changes.
• Ensure that the operational processes and procedures are documented, maintained and reviewed regularly.
• Manage the site assets and provide information to stakeholders to ensure that assets are effectively replaced under the capital replacement procedures.
• Coordinate and project manage AV installations, ensuring all equipment and facilities are safe and well maintained.
• Coordinate the disposal of WEEE waste.
• Represent LTS in the client’s organisation meetings as required, including but not limited to: our client’s IT Forum, Technical Management Groups and Building User Groups.
Knowledge management
• Responsible for ensuring the knowledge management articles and support documentations are created.
• Work with the Technical Manager (Operations) to develop and maintain standards, processes and documentation ensuring that staff have the necessary documentation and information available to fulfil their role.
Customer services
• Resolves complaints in a professional and timely manner.
• Work with the Head of Technical Resources and Technical Manager (Operations) and other colleagues to improve processes and practices.
• Work with the Technical Managers to improve the knowledge in the team, to ensure the effective resolution of support calls, and effective delivery of client’s events, meetings, and learning activities.
• Work with the Head of Technical Resources to build effective relationship with stakeholders, ensuring needs and expectations are understood and managed.
• Act as a key point of contact and escalation for our client’s staff and provide service update information as required.
Vacancy Tags: AV Technician, London & SE
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How To Apply
Sorry this vacancy is no longer available
Equal Opportunities
Jacobs Massey provides our recruitment services, for both clients and candidates, within an equal opportunities environment. We are committed to taking positive action in order to promote such equality of opportunity. Our recruitment procedures are based on the requirements of the job, irrespective of race, gender, gender reassignment, marital status, sexuality, disability, religion or age. Appointments are always made on the basis of merit and we welcome applications from all members of the AV community.
Description
We are searching for a Lead Specialist Technician who will have responsibility for the management and leadership of our client’s Learning Technology Support team and for the delivery of high-quality end user support, ensuring that support is delivered to colleagues and students across their venue in the most effective way.
Duties and Responsibilities• Work with Head of Technical Resources, Technical Manager (Operations), fellow Technical Coordinators and technical teams to provide a professional Learning Technology Support service and excellent customer service.
• Work with the Head of Technical Resources and Technical Manager (Operations) to develop and maintain a professional and valued AV service, identifying best practice and improvements to service delivery and technical support provision.
• Co-ordinate technical activities to provide an effective and robust day-to-day AV resource with a practical and agile technical support service.
• Proactively build and maintain effective working relationships within their customer’s organisation and with external stakeholders. This includes developing good working relationships with other technical teams and being the point of liaison for stakeholders.
• Identify operational problems and contribute to their resolution, ensuring that they are managed in accordance with agreed standards and procedures. Apply best practice models to be adopted and adhered to. Develop and promote the use of appropriate techniques, methodologies and tools within the team.
• Day-to-day line management of team members, including leave and sickness. Motivate and mentor team members, providing guidance and advice with regards to operational problems.
• Establish clear objectives and performance targets and regularly monitor and review personal performance levels of the team in delivering AV technical provision and specialist support. Use outcomes to develop a comprehensive training plan to ensure continued professional development
• Develop skills and expertise of the team, ensuring knowledge is captured and disseminated within the team. Develop training plans as required and ensure any needs are captured in the departmental training plan.
• Plan, prioritise and allocate work where required, monitoring progress on a day-to-day basis. Analyse and manage resources to ensure a high-quality service is maintained, ensuring that Head of Technical Resources and Technical Manager (Operations) are aware of any staffing constraint.
• Provide effective monitoring of the venue AV and learning support infrastructure and endpoint devices; diagnose faults and identify and evaluate remedial actions. This includes taking responsibility for the installation of software and hardware upgrades and changes.
• Ensure that the operational processes and procedures are documented, maintained and reviewed regularly.
• Manage the site assets and provide information to stakeholders to ensure that assets are effectively replaced under the capital replacement procedures.
• Coordinate and project manage AV installations, ensuring all equipment and facilities are safe and well maintained.
• Coordinate the disposal of WEEE waste.
• Represent LTS in the client’s organisation meetings as required, including but not limited to: our client’s IT Forum, Technical Management Groups and Building User Groups.
Knowledge management
• Responsible for ensuring the knowledge management articles and support documentations are created.
• Work with the Technical Manager (Operations) to develop and maintain standards, processes and documentation ensuring that staff have the necessary documentation and information available to fulfil their role.
Customer services
• Resolves complaints in a professional and timely manner.
• Work with the Head of Technical Resources and Technical Manager (Operations) and other colleagues to improve processes and practices.
• Work with the Technical Managers to improve the knowledge in the team, to ensure the effective resolution of support calls, and effective delivery of client’s events, meetings, and learning activities.
• Work with the Head of Technical Resources to build effective relationship with stakeholders, ensuring needs and expectations are understood and managed.
• Act as a key point of contact and escalation for our client’s staff and provide service update information as required.