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Audio Visual Technical Support Engineer
| Location | Essex |
| Salary | £35,000 - Open for negotiation |
| Job Ref | 11802 |
| Job Type | Permanent |
| Job Posted | 17th Jun 2022 |
Job Description
Our client supports Video Conferencing, Audio Visual and Information Technology. Due to continued growth, they now require an Audio Visual Technical Support Engineer who will be working at their HQ in Essex. Although most days will be working away from the office primarily on customer’s sites.
The Audio Visual Technical Support Engineer will report to the Head of Technical Support Services but will also work closely with the other departments within the business.Main Responsibilities
The main responsibilities would include, but not be limited to:
• Carrying out support visits to our client’s customer sites across the UK to perform investigations & resolve issues.
• Dealing and taking ownership of our client’s customer support calls from receipt to resolution.
• Keeping our clients customer informed of progress of support tickets.
• Keeping our clients Service Desk system updated with the progress and action on support tickets.
• Testing and preparing AV equipment for installation.
• Assisting the teams with VC/AV installations.
• Work often involves early starts and/or late working hours and you will be required to stay away overnight in the UK and potentially abroad.
• Working with our client customers on projects and producing solutions for our client’s needs.
• Keeping up to date on AV equipment and the AV industry.
Qualifications and Experience
The position holder will ideally have previous AV experience in supporting our client’s customers over multiple sites. Must be familiar with AV equipment such as Crestron, Poly, Shure & Displays. Familiarity with Microsoft products, administration, and licensing models would be an advantage.
The right candidate must be prepared to travel to our client customer’s sites regularly. Take ownership of issues and can work unattended. Needs also to be a team player with a "Can Do Attitude". They will also need to have a proactive, methodical approach to problem-solving and a flexible approach to working hours.
A Full clean driving license is essential. This is a full-time role.
Vacancy Tags: AV Technician, £25000-35000, £35000-50000, London & SE
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How To Apply
Sorry this vacancy is no longer available
Equal Opportunities
Jacobs Massey provides our recruitment services, for both clients and candidates, within an equal opportunities environment. We are committed to taking positive action in order to promote such equality of opportunity. Our recruitment procedures are based on the requirements of the job, irrespective of race, gender, gender reassignment, marital status, sexuality, disability, religion or age. Appointments are always made on the basis of merit and we welcome applications from all members of the AV community.
Description
Our client supports Video Conferencing, Audio Visual and Information Technology. Due to continued growth, they now require an Audio Visual Technical Support Engineer who will be working at their HQ in Essex. Although most days will be working away from the office primarily on customer’s sites.
The Audio Visual Technical Support Engineer will report to the Head of Technical Support Services but will also work closely with the other departments within the business.Main Responsibilities
The main responsibilities would include, but not be limited to:
• Carrying out support visits to our client’s customer sites across the UK to perform investigations & resolve issues.
• Dealing and taking ownership of our client’s customer support calls from receipt to resolution.
• Keeping our clients customer informed of progress of support tickets.
• Keeping our clients Service Desk system updated with the progress and action on support tickets.
• Testing and preparing AV equipment for installation.
• Assisting the teams with VC/AV installations.
• Work often involves early starts and/or late working hours and you will be required to stay away overnight in the UK and potentially abroad.
• Working with our client customers on projects and producing solutions for our client’s needs.
• Keeping up to date on AV equipment and the AV industry.
Qualifications and Experience
The position holder will ideally have previous AV experience in supporting our client’s customers over multiple sites. Must be familiar with AV equipment such as Crestron, Poly, Shure & Displays. Familiarity with Microsoft products, administration, and licensing models would be an advantage.
The right candidate must be prepared to travel to our client customer’s sites regularly. Take ownership of issues and can work unattended. Needs also to be a team player with a "Can Do Attitude". They will also need to have a proactive, methodical approach to problem-solving and a flexible approach to working hours.
A Full clean driving license is essential. This is a full-time role.
Vacancy Tags: AV Technician, £25000-35000, £35000-50000, London & SE
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