permanent and freelance audio visual jobs
Through many years experience in placing audio visual candidates we have built a loyal base of client companies who use us exclusively to provide their recruitment solutions. Our clients are diverse and wide ranging in their use of audio visual and multi-media technology and this range is reflected in the selection of av jobs we have available.
Call us today, on 020 3705 1965 to arrange a meeting at our central London offices.
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Service & Support Manager
| Location | London |
| Salary | Up to £35,000 |
| Job Ref | 11568 |
| Job Type | Permanent |
| Job Posted | 21st Jun 2021 |
Job Description
We have a new opportunity based in South West London for a Service & Support Manager and this position. The responsibilities of the Manager will be to ensure that all calls that are logged via email, phone that this task has been carried out by another member of the team and completed fully within our clients system and assigned to the appropriate resource.
Role Description• Assist in the setting up, operating, editing and processing using a range of specialist AV hardware and software.
• Receive and handle requests for support following agreed procedures. Respond to requests for support by providing information to enable incident resolution and promptly allocate unresolved calls as appropriate. Maintain records and advise relevant persons of actions taken.
• Investigate problems in systems and services and assist with the implementation of agreed remedies and preventative measures.
• Develop, document and implement changes based on requests for change whilst applying change control procedures.
• Maintain a knowledge of specific technical specialists and provide advice regarding their application.
• Assist in the delivery of specific projects when required, drawing on available resources to provide recommendations, designs, costing, deployment and technical testing.
• Identify and resolve issues with applications, following agreed procedures and carry out agreed applications maintenance tasks.
• Take responsibility for own workload and keep others informed, highlighting potential problems and suggesting solutions to ensure continuity of service delivery.
• Assist in processing, editing, production and archiving of audio-visual material using a range of digital tools and software.
• Communicate effectively with customers, team members and colleagues across our clients' company.
Specifications
• ITIL Foundation Level.
• AV specific qualifications such as Info COMM CTS or AV Control Systems Programming qualifications.
• Experience of providing IT or AV support (1st & 2nd tier) and the processes associated with it.
• Knowledge of computer hardware including desktop PCs, laptops and mobile devices.
• Knowledge of specialist AV hardware and software.
• Experience of installing, and using one or more computer operating systems such as Microsoft Windows, Mac OS and Linux.
• Knowledge of IT networking.
• Experience of using an IT Service Management system to manage, allocate and monitor support tasks.
• Technical competence and proven troubleshooting skills.
• Excellent organisational skills.
• Excellent interpersonal and communication skills.
• Ability to troubleshoot a multitude of hardware and software problems and to learn / adapt to new technologies.
• Ability to assimilate new support tasks, while retaining and developing established ones.
• Ability to adapt communication style to suit the audience.
• Ability to work within a changing business and technical environment.
• Ability to deal with confidential and sensitive information with tact and discretion.
Sorry this vacancy is no longer available.
Vacancy Tags: AV Management, £25000-35000, London & SE
Section Title
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How To Apply
Sorry this vacancy is no longer available
Equal Opportunities
Jacobs Massey provides our recruitment services, for both clients and candidates, within an equal opportunities environment. We are committed to taking positive action in order to promote such equality of opportunity. Our recruitment procedures are based on the requirements of the job, irrespective of race, gender, gender reassignment, marital status, sexuality, disability, religion or age. Appointments are always made on the basis of merit and we welcome applications from all members of the AV community.
Service & Support Manager
London
Up to £35,000
Ref: 11568
Description
We have a new opportunity based in South West London for a Service & Support Manager and this position. The responsibilities of the Manager will be to ensure that all calls that are logged via email, phone that this task has been carried out by another member of the team and completed fully within our clients system and assigned to the appropriate resource.
Role Description• Assist in the setting up, operating, editing and processing using a range of specialist AV hardware and software.
• Receive and handle requests for support following agreed procedures. Respond to requests for support by providing information to enable incident resolution and promptly allocate unresolved calls as appropriate. Maintain records and advise relevant persons of actions taken.
• Investigate problems in systems and services and assist with the implementation of agreed remedies and preventative measures.
• Develop, document and implement changes based on requests for change whilst applying change control procedures.
• Maintain a knowledge of specific technical specialists and provide advice regarding their application.
• Assist in the delivery of specific projects when required, drawing on available resources to provide recommendations, designs, costing, deployment and technical testing.
• Identify and resolve issues with applications, following agreed procedures and carry out agreed applications maintenance tasks.
• Take responsibility for own workload and keep others informed, highlighting potential problems and suggesting solutions to ensure continuity of service delivery.
• Assist in processing, editing, production and archiving of audio-visual material using a range of digital tools and software.
• Communicate effectively with customers, team members and colleagues across our clients' company.
Specifications
• ITIL Foundation Level.
• AV specific qualifications such as Info COMM CTS or AV Control Systems Programming qualifications.
• Experience of providing IT or AV support (1st & 2nd tier) and the processes associated with it.
• Knowledge of computer hardware including desktop PCs, laptops and mobile devices.
• Knowledge of specialist AV hardware and software.
• Experience of installing, and using one or more computer operating systems such as Microsoft Windows, Mac OS and Linux.
• Knowledge of IT networking.
• Experience of using an IT Service Management system to manage, allocate and monitor support tasks.
• Technical competence and proven troubleshooting skills.
• Excellent organisational skills.
• Excellent interpersonal and communication skills.
• Ability to troubleshoot a multitude of hardware and software problems and to learn / adapt to new technologies.
• Ability to assimilate new support tasks, while retaining and developing established ones.
• Ability to adapt communication style to suit the audience.
• Ability to work within a changing business and technical environment.
• Ability to deal with confidential and sensitive information with tact and discretion.
Sorry this vacancy is no longer available.
Vacancy Tags: AV Management, £25000-35000, London & SE
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