Job Description

Thank you for viewing this role, due to the current situation this position has been put hold. However if you are interested in this opportunity and would like to register your details with our client please apply.

Our client is looking for an Audio Visual Team Leader who has background experience in venue live events. Successful applicant will be able to start as soon as possible.

The AV department is responsible for overseeing AV arrangements for all conferences and meetings held at our client site – both those organised by the Education department and those organised by external bodies hiring our client’s facilities.
The role requires setting up, operation and support of the audio-visual facilities (and users of those facilities) in the AV control room and all lecture theatres and meeting rooms and occasionally off site.
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KEY RESULTS:
• Provision of high quality, professional and knowledgeable AV support to the users of the facilities before, during and after an event.
• Providing first-line support, including on-the-spot diagnosis and rectification of minor faults and problems as and when they occur.
• Liaising with clients both internal and external to provide advice and guidance for their audio-visual requirements for future meeting and event bookings and during live events.
• Maintaining the cleanliness and presentability of all AV rooms, stores and equipment
• Minor repair, maintenance and routine servicing of AV equipment.
• Updating and maintaining on line records and databases.
• Email management
• Using all opportunities to promote and sell AV services Co-ordinate ad hoc market research to ensure knowledge on market place situation
• To ensure the security of all AV equipment in the building whether owned by the Society or hired from nominated suppliers.
• Providing first line of client contact for video production and live/on-demand streaming services including updating AV schedules, Rendezvous booking system, and supervising permanent or agency staff to cover the delivery of booked services.
• Manage storage of video/audio files with local and networked drives, ensure they are functioning and have adequate free storage space by archiving appropriate footage as well as deleting unnecessary content.
• Ensure AV resources and staff are appropriately provided at all times by delivering on the weekly schedule and staff rota provided by the AV manager and Senior AV Technicians.
• Supervising on-going preventative maintenance and routine servicing of AV equipment (including video production equipment),reporting maintenance and service issues to the Senior AV Technicians and AV manager or the contracted service supplier.
• Working with the Senior AV Technicians and the AV Manager to Create (and continually update) Standard operational procedures (SOPs) for AV services and operations.
• Supervision of AV Technicians service delivery including conducting regular team meetings and ensuring all technicians are aware and trained on SOPs.
• Feedback to Senior AV Technicians and AV manager on AV technicians performance.
• Other duties compatible with employment may be given by the Senior AV Technician or AV Manager or other line management.


PERFORMANCE CRITERIA:
• Competent provision of high quality, professional and knowledgeable AV support to the users of the facilities before, during and after an event.



RELATIONSHIP MANAGEMENT:
• Working closely with the Senior AV Technicians and AV Manager
• Working with the Support Services Events office and staff in the Academic Department to ensure efficient communication between clients both external and internal
• Working with 3rd party suppliers to ensure smooth combination of service provision from them and the in-house team for the client.
• Working closely with the AV service contract supplier to ensure they attend to contractually covered service issues.
• Identify and optimise opportunities for upselling AV services to internal/external clients.