Job Description

Thank you for viewing this role, due to the current situation this position has been put hold. However if you are interested in this opportunity and would like to register your details with our client please apply.

This direct opportunity looking for an experienced Senior AV Technician. This role will be working with the AV Event Production Manager and be responsible for the support and supervision of the AV team in the meeting rooms and flat floor spaces to provide audio visual, lighting, filming, conference call/video, IPTV and production services to all users to provide the ideas & technology that inspire great meetings & events at our clients London venue.

Hours:
42.5 hours per week as per the rota, exclusive of meal breaks, plus as many as required to fulfil the needs of the role. To include occasional weekends, bank holidays, early and late shifts as detailed in weekly rota. Time off in lieu will be offered where business levels allow. 5 days out of 7

Main Duties and Responsibilities

In the role the Senior AV Technician will co-ordinate the resources between the 19 associated meeting rooms to include fixed and mobile equipment but also at times support the 2 x lecture theatres.

Ensure that your allocated event space/s for the day and week ahead have the correct AV equipment it is set up, tested and fully operational . Run through the AV schedule with each client on the day to deliver their event on time. De-rig av equipment after the event and store safely.

• As delegated by the AV Event Manager you have overall responsibility for the day to day floor operation including setting up & operation of all fixed and mobile AV, lighting, digital display screens, IPTV, stage and production services at our clients London venue ensuring all facilities and services are delivered to agreed standards of procedure.

• Shared responsibility for the stock control, asset management of all AV equipment including pool equipment, security and maintenance of all AV equipment and services for the venue.

• To work effectively on the day with our clients tv department regarding any filming , streaming and interviews as booked by the internal or external clients.

• To provide outstanding customer service to clients & resolve customer care/ service issues, problems and queries with the AV Manager, Av Event Production Manager and the Head of Venues and Facilities s Manager, following the guidelines in place in a timely manner.

• Monitor service delivery and standards and effect changes within own area of work to maximise service quality and efficiency. Aim for 76% BDRC and positive feedback from clients and name checking.

• In absence of AV Event Production Manager to ensure additional charges for AV Equipment on day are recorded and signed for by the client .Ensure these consumption charges are invoiced to the client via the sales team and within the sales contract . Use a ‘Consumption Charge Sheet’

• Assist with the business continuity options and ensure the AV team and agency AV temps are fully trained to deliver these options i.e. Fire Alarms, Projector /LCD Failures , Lighting Failures or cabling failure . To find a quick fix.

• To assist other staff and Executives, Members and Events with laptops, polycoms and codex VC

• To assist external clients with all AV requirements on the day. To be Pro-active on the day and seek out the organizer – thought out their event


Person Specification:

Essential Criteria:
• Expert level PowerPoint operator
• Experience with professional Presentation Video Switchers (Analog Way specific experience or certification would be a bonus)
• Experience with VT playback software (Playback Pro / Plsyback Pro Plus, QLab etc.)
• Excellent knowledge of video signals , infrastructure, and hardware including types of video signal, content protection (HDCP), EDID, common resolutions and aspect ratios etc. and signal conversion (Extron / Lightware, Black Magic etc.)
• Good knowledge of video formats
• Ability to troubleshoot signal chains: identify likely points of failure, methodically work through and resolve problems.

• Extensive experience or qualifications in the management of conference and events: audio visual, conference call/video, lighting and DMX and staging requirements
• Experience operating tiered lecture theatres with capacities of 450+ and multiple meeting rooms
• Demonstrable experience in a large capacity flat floor events (300 delegates +) 4 star conference venue/hotel environment
• Demonstrate experience in multiple room set ups
• To have operational knowledge of a range of audio-visual hardware: Video switchers and scalers (Analog Way, Extron), Audio Mixers (Yamaha, Allen & Heath), wireless microphones (Shure), DSPs (BSS) and amplification systems.
• To be proficient with conference call/video equipment, codecs and related software: Polycom, Avaya, Logitech, AV bridges, Skype for business, WebEx etc.
• Demonstrable experience with projection systems i.e. Panasonic, Christie.
• To have an understanding of LAN networks and IT connectivity to include wi-fi and vpn.
• To have a working and operational knowledge of lighting design and control systems i.e. DMX, moving head lights, LED wash and uplighters.
• To demonstrate an understanding of video, filming, streaming and hosting services to include NewTek TriCaster platforms.
• Experience with IPTV systems and digital signage systems i.e. Signage Live, Watchout
• Experience with room control systems i.e. AMX/Crestron style controllers
• Well presented, with a calm and professional approach.
• Excellent customer service skills and awareness. Ability to work with confidence at a variety of levels of customer.
• Strong communication skills, with a good level of spoken English.
• General administration skills, with the ability to juggle and prioritise a variety of tasks.
• Possess proven staff management skills and experience of coordinating teamwork and working as a close-knit management team.
• Ability to produce and amend documents on MS Word, Excel & PowerPoint
• A flexible approach to working hours is essential. Position involves evening, weekend work, some bank holidays and on-call responsibility
• Health and Safety, Risk Assessment, Permits to Work

Desirable :
• Experience with Photoshop for creating templates, graphics content etc.
• experience with video editing software such as Premiere
• experience with After Effects for dynamic content creation
• experience with Watchout : building and editing shows
• experience with voting systems (slido etc.)