Job Description

This is a newly created in-house direct staff appointment. As Event Production Manager you will technically deliver live events, managing a team of 8 Technicians and freelancers . Dealing with day-to-day event planning, working with clients and event production companies. If you have venue - large hotel - museum experience then we'd be keen to discuss the opportunity with you.

Responsible for the management of the operational inhouse AV team (7 x AV techs plus 1 x Digital Content) to provide audio+ visual, lighting, conference call/video, IPTV and production services to all users in the building (internal, external and members). To receive the client requirements and packages sold by the AV Manager and then to plan, co-ordinate and schedule the AV techs and equipment resources between the two lecture theatres and 19 associated meeting rooms to include fixed and mobile equipment for the events upcoming in the weeks/months ahead.

To liaise at the final detail stage with each client prior to using the venue to ensure a full understanding of their requirements and event objectives. At this stage offer advice & guidance regarding the optimal equipment & support solution to deliver exceptional customer service every time. Manage the internal AV mobile stock, hire external AV equipment as required and book freelancers to support inhouse team. To work closely with the AV manager to ensure seamless comms between team and clients drive sales and profitability of the venue AV dept by maximizing sales & managing costs.

To develop the AV team through training, guidance, succession planning and performance reviews.

Essential Criteria:
• Extensive experience or qualifications in the management of conference and events audio visual, conference call/video, lighting and DMX and staging requirements
• Experience operating two-tiered lecture theatres with capacities of 451 and 185 and multiple meeting rooms
• Demonstrable experience in a large capacity flat floor events (300 delegates +) 4/5-star conference venue/hotel environment.
• Demonstrate experience in multiple room set ups
• To have operational knowledge of a range of audio-visual hardware and conference call/video equipment – codex, Polycom, Lync
• To understand LAN networks and IT connectivity to include wi-fi and vpn.
• To have a working knowledge of lighting design and control systems i.e. dmx, moving profile lights, LED wash and up lights
• To have established contacts within the AV hire industry
• To demonstrate an understanding of video, filming, streaming and hosting services to include tri-caster
• Cabling and microphones
• Experience with IPTV systems and digital signage systems ie Signage Live and Watchout, Cable Time
• Experience with room control systems ie AMX/Crestron style controllers
• Audio mixers and amplification systems, sound and recording.

• To have managed and developed a team of AV Techs and freelancers

• Well presented, with a calm and professional approach.
• Excellent customer service skills and awareness. Ability to work with confidence at a variety of levels of customer.
• Strong communication skills, with a good level of spoken English.
• General administration skills, with the ability to juggle and prioritise a variety of tasks.
• Possess proven staff management skills and experience of co-ordinating teamwork and working as a close-knit management team.
• Ability to produce documents on MS Word, Excel & PowerPoint
• A flexible approach to working hours is essential. Position involves evening, occasional weekend work, some bank holidays and on-call responsibility
• Health and Safety, Risk Assessment, Permits to Work
• CTS Certificate training