permanent and freelance audio visual jobs
Through many years experience in placing audio visual candidates we have built a loyal base of client companies who use us exclusively to provide their recruitment solutions. Our clients are diverse and wide ranging in their use of audio visual and multi-media technology and this range is reflected in the selection of av jobs we have available.
Call us today, on 020 3705 1965 to arrange a meeting at our central London offices.
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Senior Service & Support Administrator
Location | South East |
Salary | |
Job Ref | 11463 |
Job Type | Permanent |
Job Posted | 22nd Nov 2019 |
Job Description
We are looking for a Senior Service & Support Administrator to assist the operations of our clients AV services from their HQ in the South East.
Core Duties• Record all calls received to the helpdesk on to the ticketing system in accordance with SLA’s
• Liaise with manufacturers to assist in resolving faults;
• As a first line of help, speak to customers over the phone to see if the problem can be easily resolved. If not, liaise with customer to book engineer for repairs;
• Arrange the booking of engineers onto the installation calendar and send out the relevant paperwork to the engineer;
• To arrange the return of faulty goods under warranty to the manufacturer;
• Track faulty goods ensuring replacements arrive on site as quickly as possible
• Ensure all returns/DOA’s are credited back to the company within 7 days of the return being raised.
• Maintain constant contact with the customer through to the completion of the customer care;
• Arrange maintenance appointments in conjunction with the customer and engineers;
• Keep records of all engineer’s maintenance records to include details of all returns.
• Manage deliveries into the warehouse, recording all information as detailed in procedures
• Supervise and allocate duties to the Junior internal support person
• Ensure all managed service contracts are dealt with promptly and resolved to customer’s satisfaction.
• Assist company employees with any IT issues/requirements
• Attend customer sites when necessary to assist with resolving issues.
• Assist with deliveries to sites when required
• Ensure all company procedures are followed
You should be polite and courteous to all customers and deal with any complaints received in a timely manner ensuring they are passed to the relevant person to action expeditiously to minimise the impact to the Company and customer.
Vacancy Tags: AV Admin, Up to £25000, London & SE
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How To Apply
Sorry this vacancy is no longer available
Equal Opportunities
Jacobs Massey provides our recruitment services, for both clients and candidates, within an equal opportunities environment. We are committed to taking positive action in order to promote such equality of opportunity. Our recruitment procedures are based on the requirements of the job, irrespective of race, gender, gender reassignment, marital status, sexuality, disability, religion or age. Appointments are always made on the basis of merit and we welcome applications from all members of the AV community.
Description
We are looking for a Senior Service & Support Administrator to assist the operations of our clients AV services from their HQ in the South East.
Core Duties• Record all calls received to the helpdesk on to the ticketing system in accordance with SLA’s
• Liaise with manufacturers to assist in resolving faults;
• As a first line of help, speak to customers over the phone to see if the problem can be easily resolved. If not, liaise with customer to book engineer for repairs;
• Arrange the booking of engineers onto the installation calendar and send out the relevant paperwork to the engineer;
• To arrange the return of faulty goods under warranty to the manufacturer;
• Track faulty goods ensuring replacements arrive on site as quickly as possible
• Ensure all returns/DOA’s are credited back to the company within 7 days of the return being raised.
• Maintain constant contact with the customer through to the completion of the customer care;
• Arrange maintenance appointments in conjunction with the customer and engineers;
• Keep records of all engineer’s maintenance records to include details of all returns.
• Manage deliveries into the warehouse, recording all information as detailed in procedures
• Supervise and allocate duties to the Junior internal support person
• Ensure all managed service contracts are dealt with promptly and resolved to customer’s satisfaction.
• Assist company employees with any IT issues/requirements
• Attend customer sites when necessary to assist with resolving issues.
• Assist with deliveries to sites when required
• Ensure all company procedures are followed
You should be polite and courteous to all customers and deal with any complaints received in a timely manner ensuring they are passed to the relevant person to action expeditiously to minimise the impact to the Company and customer.