permanent and freelance audio visual jobs
Through many years experience in placing audio visual candidates we have built a loyal base of client companies who use us exclusively to provide their recruitment solutions. Our clients are diverse and wide ranging in their use of audio visual and multi-media technology and this range is reflected in the selection of av jobs we have available.
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Service & Support Engineer
Location | London |
Salary | |
Job Ref | 11449 |
Job Type | Permanent |
Job Posted | 23rd Oct 2019 |
Job Description
Thank you for viewing this role, due to the current situation this position has been put hold. However if you are interested in this opportunity and would like to register your details with our client please apply.
New opportunity for a permanent AV Engineer! The position of Service & Support Engineer is based within the company's Service Department and is managed by the Operational Services Director.
1.To carry out preventative maintenance to installed and free issue equipment to contract and non-contract customers.
2.To provide reactive maintenance to customers experiencing issues with the equipment under a service agreement.
3.Repair of equipment/cabling etc. in situ in order to resolve issue
4.Engineer a temporary solution to allow as much functionality as possible if item of equipment is not working and has to be removed for repair.
5.Arrange for faulty equipment to be removed, temporary replacement equipment to be installed. Process is reversed when faulty item has been repaired.
6.To answer the dedicated service helpdesk number when required and provide such assistance to client queries as required including technical support.
7.To providing online support using remote tools if network access is granted by the client
8.To prepare equipment for repair by third party companies under RMA’s and / or under warranty.
9.To action issues raised on preventative maintenance visit reports and visit log sheets.
10.Adherence to all company and client related H&S processes.
11.To arrange for the order of any spares / parts that may be required to complete service or maintenance work.
12.To liaise with customers to update them on progress of any repair work.
13.To complete all reports required for service, maintenance or preventative maintenance work carried out under contract or through an emergency call-out or non-contractual arrangement.
14.To arrange reactive and preventative maintenance visits with customers if required.
15.To compile equipment lists for rooms under maintenance agreement
16.Ensuring any vehicle used is safe, roadworthy, fit for purpose and contents secure with valid, current MOT certificate.
17.To contribute to the efficient working of the Service Department and other areas where required.
Essential Skills
Engineering Knowledge
Electronic Fault Finding Skills
Knowledge of MS Windows
Current and Clean Driving License
Proficient IT skills
Good administrative skills
Good telephone manner
Vacancy Tags:
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How To Apply
Sorry this vacancy is no longer available
Equal Opportunities
Jacobs Massey provides our recruitment services, for both clients and candidates, within an equal opportunities environment. We are committed to taking positive action in order to promote such equality of opportunity. Our recruitment procedures are based on the requirements of the job, irrespective of race, gender, gender reassignment, marital status, sexuality, disability, religion or age. Appointments are always made on the basis of merit and we welcome applications from all members of the AV community.
Description
Thank you for viewing this role, due to the current situation this position has been put hold. However if you are interested in this opportunity and would like to register your details with our client please apply.
New opportunity for a permanent AV Engineer! The position of Service & Support Engineer is based within the company's Service Department and is managed by the Operational Services Director.
1.To carry out preventative maintenance to installed and free issue equipment to contract and non-contract customers.
2.To provide reactive maintenance to customers experiencing issues with the equipment under a service agreement.
3.Repair of equipment/cabling etc. in situ in order to resolve issue
4.Engineer a temporary solution to allow as much functionality as possible if item of equipment is not working and has to be removed for repair.
5.Arrange for faulty equipment to be removed, temporary replacement equipment to be installed. Process is reversed when faulty item has been repaired.
6.To answer the dedicated service helpdesk number when required and provide such assistance to client queries as required including technical support.
7.To providing online support using remote tools if network access is granted by the client
8.To prepare equipment for repair by third party companies under RMA’s and / or under warranty.
9.To action issues raised on preventative maintenance visit reports and visit log sheets.
10.Adherence to all company and client related H&S processes.
11.To arrange for the order of any spares / parts that may be required to complete service or maintenance work.
12.To liaise with customers to update them on progress of any repair work.
13.To complete all reports required for service, maintenance or preventative maintenance work carried out under contract or through an emergency call-out or non-contractual arrangement.
14.To arrange reactive and preventative maintenance visits with customers if required.
15.To compile equipment lists for rooms under maintenance agreement
16.Ensuring any vehicle used is safe, roadworthy, fit for purpose and contents secure with valid, current MOT certificate.
17.To contribute to the efficient working of the Service Department and other areas where required.
Essential Skills
Engineering Knowledge
Electronic Fault Finding Skills
Knowledge of MS Windows
Current and Clean Driving License
Proficient IT skills
Good administrative skills
Good telephone manner